Clinical Administrative Support Specialist

2 weeks ago

Arlington Heights, United States Wolf Pack Therapy Full time

**Wolf Pack’ Approach**

Our services support people and systems through change processes. Wolf Pack is a minority-owned practice focused on developing our clients’ emotional literacy and enhancing their tools to find comfort in their discomfort. We believe that mental health services should be normalized, prioritized, affordable, and accessible and that behavioral health professionals are the social justice and equity changemakers.

Wolf Pack provides individual, family, and group psychotherapy through Wolf Pack Therapy, training and education for the next generation of mental health professionals through Wolf Pack Institute, and strategic and clinical consulting through Wolf Pack Consulting. With Wolf Pack, you can expect the following:

- **Integrity & Transparent Communication**:We take responsibility, do what we say we will do, and communicate directly.
- **Supportive & Resourceful**: We support our staff and client’s journeys and prioritize their needs and desires with supportive strategies.
- **Agency & Autonomy**: Our clients know themselves best. Supportive & nurturing connections with self and others sustain folks in healing themselves.
- **Mentorship & Development**:We provide expert training and nurture the next generation of behavioral health providers.

with**Clinical Administrative Support Specialist (CASS)**

**Overview**

**Title**:Clinical Administrative Support Specialist (CASS)

**Class**:Employee

**Location**:Hybrid-ish; primarily remote w/ some in-person responsibilities

**Type**:Full-Time

**Reports To**:COO

**Wolf Pack’ Approach**

Our services support people and systems through change processes. Wolf Pack is a minority-owned practice focused on developing our clients’ emotional literacy and enhancing their tools to find comfort in their discomfort. We believe that mental health services should be normalized, prioritized, affordable, and accessible and that behavioral health professionals are the social justice and equity changemakers.

Wolf Pack provides individual, family, and group psychotherapy through Wolf Pack Therapy, training and education for the next generation of mental health professionals through Wolf Pack Institute, and strategic and clinical consulting through Wolf Pack Consulting. With Wolf Pack, you can expect the following:

- **Integrity & Transparent Communication**:We take responsibility, do what we say we will do, and communicate directly.
- **Supportive & Resourceful**: We support our staff and client’s journeys and prioritize their needs and desires with supportive strategies.
- **Agency & Autonomy**: Our clients know themselves best. Supportive & nurturing connections with self and others sustain folks in healing themselves.
- **Mentorship & Development**:We provide expert training and nurture the next generation of behavioral health providers.

**Position Summary**

Wolf Pack’s CASS supports the organization with administrative, operational, marketing, and clinical support. The duties of the CASS include regular and ad hoc responsibilities to support long
- and short-term strategic planning and execution, daily operations, intake process, billing and service reimbursement reconciliation, therapist support, clinical engagement, digital marketing support, and customer service, including contract and project management.

**Duties and Responsibilities**

The preliminary duty of our CASS is to implement, monitor, and support administrative activities effectively and efficiently to ensure a smooth operations system. Some of the duties and responsibilities of the CASS for Wolf Pack include:

- Support leadership in developing and promoting policies and practices that ensure positive interaction between administrative staff, personnel, and Wolf Pack’s clients.
- Suggest and research operational changes to increase efficiency in the workplace.
- Organize Google Drive so that the workflow is streamlined
- Execute the intake and referral process to serve as a client advocate. You will be the first point of contact for prospective clients and one point of contact for existing therapy clients. Respond to queries; provide clients with education, advocacy, and health insurance literacy. Follow up with clients with outstanding balances (i.e., copays) or require payment planning support.
- Support light social media “takeovers” to enhance community competency of emotional and body literacy and other related well-being topics.
- Coordinate and provide individual and group therapy under supervision until fully licensed.
- Support the team with insurance claims, processing, and tracking. All training will be provided.
- Plan, schedule, and execute activities related to Wolf Pack’s recruiting, hiring, onboarding, and training processes, performance review process, external training and webinars, supervision programming, consulting portfolio.
- Regular and annual financial workflow support, including light bookkeeping, reconciliation, invoicing, billing,

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