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Front Office Assistant

3 months ago

Gilbert, United States Red Mountain Weight Loss and Med Spa Full time

At Red Mountain Weight Loss and Med Spa, our mission is clear: to provide top-notch patient care infused with a touch of excellence in customer service, all day, every day. With over 250,000 patients achieving success on their weight loss journeys, we're proud of our track record. Spanning across 17 vibrant locations in Arizona and Texas, along with a Telemedicine department, we're eager for you to become part of our dynamic team. Join us and Pursue Your Passion With Purpose
**Job Summary**
Under the general supervision of management, the Front Office Assistant acts as the face of Red Mountain Weight Loss, maintaining the reception area in a luxurious setting. While being the tone setter and ensuring a great first impression on all patients, the Front Office Assistant will perform administrative duties related to patient relations, scheduling, check-in, check-out, and charging for services performed. While providing the best possible patient care and five-star customer service, the Front Office Assistant significantly impacts the company by supporting patients in achieving safe and healthy weight loss.
**Core Responsibilities**
- Warmly welcome and acknowledge every patient by name upon arrival
- Efficiently manage appointment scheduling, modifications, confirmations, and cancellations with precision
- Thoroughly educate patients about Red Mountain weight loss programs, med spa services, products, facility amenities, and operating hours
- Provide unwavering support to patients throughout their journey, ensuring they remain motivated and empowered
- Actively promote ongoing specials, promotions, and discounts to patients
- Attend to patients both in-person and over the phone, offering attentive assistance
- Follow up with patients during their weight loss journey within their designated time frame
- Maintain accurate cash drawer balances through regular counting and reconciliation, including mid-day checks to identify any discrepancies and manage petty cash

**Schedule and Compensation**
- This position requires a commitment to full-time hours, typically ranging between 35 and 40 hours per week.
- The standard working hours are Monday through Friday, from 8:00 a.m. to 5:30 p.m., with Saturdays included from 7:00 a.m. to 3:30 p.m. This position follows a 5-day schedule with 8-hour shifts.
- The pay scale for this role varies between $17 and $23 per hour, depending on your previous front desk/reception experience.

**Skill and Education Requirements**
- High school diploma or equivalent.
- Prior experience in a front office or reception role.
- Warm, approachable, and non-judgmental demeanor coupled with a genuine passion for assisting others - a true people-person.
- Demonstrates professionalism in actions and conduct, serving as a fitting ambassador for Red Mountain Weight Loss.
- Exceptional hospitality talents, adept at empathizing with others and ensuring a pleasant encounter.

**Benefits**
- Comprehensive benefits package encompassing Medical, Dental, Vision, Life Insurance, and 401k.
- Bi-annual performance reviews with the potential for a merit increase of up to $1 per review, totaling up to $2 annually.
- Saturday shift incentive: an extra $1 per hour for all hourly employees working on Saturdays.
- Location coverage shift incentive: an additional $1 per hour incentive when covering shifts at a sister location.
- Employee Pricing: access to incredibly discounted prices on all our products and services.
- Friends & Family Program: discounts extended to five (5) individuals.
- We prioritize internal advancement and frequently provide avenues for growth, including roles like Trainer and Lead. Our annual RM Rise Emerging Leaders event offers a platform for aspiring individuals to attend a leadership summit, tailored for those aiming for leadership roles within the company.

Pay: $17.00 - $23.00 per hour