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Xr Experience Coordinator

4 weeks ago

Tempe, United States Arizona State University Full time

**Work hours may include second shift and occasional weekends.**
**This position will be based on the Polytechnic campus after several weeks of in person training on the Tempe campus.**

**Job Family**
- Information Technology

**Department Name**
- LX Space Success

**Full-Time/Part-Time**
- Full-Time

**VP Code**
- ASU Enterprise Technology

**Scope of Search**
- Open

**Grant Funded Position**
- This is a grant funded position. Continuation is contingent on future grant funding.

**Salary Range**
- $65,000 per year

**Close Date**
- 02-July-2024

**Category**
- 02

**Essential Duties**
- Coordinate operations of the Dreamscape Learn immersive spaces and ensure impactful experiences for learners.
- Provide historical background of Dreamscape Learn for guests and guide them through the virtual reality (VR) experiences from beginning to end.
- Provide excellent customer service to guests to ensure a positive experience.
- Troubleshoot VR equipment including VR backpacks, VR headsets, infrared trackers, infrared cameras, etc.
- Swap out defective equipment and handle the RMA process with external vendors.
- Perform regular testing and maintenance of all virtual reality pods and equipment. Train, mentor, supervise, schedule, and evaluate a team of student employees.
- Develop and cultivate strong working relationships with partners, both internal and external to ASU.
- Assist students and faculty within the utilization of pod technology for VR development projects or other projects using Dreamscape Learn technology.
- Manage, and maintain the Dreamscape Learn schedule through the web portal, Microsoft Outlook, or other scheduling software.
- Ensure appropriate opening and closing of the Dreamscape Learn facility.
- Ensure cleaning and safety guidelines are followed according to ASU standards.

**Work hours may include second shift and occasional weekends. This position will be based on the Polytechnic campus after several weeks of in person training on the Tempe campus.**

**Minimum Qualifications**

Bachelor's degree in Information Technology or closely related field AND 6 years providing instructional technology diagnostic and trouble-shooting support in a client server, cross platform environment. OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

**Desired Qualifications**
- Demonstrated experience providing operational leadership and excellent service to a diverse customer base, preferably in an educational and/or retail setting
- Experience providing advanced technical support, troubleshooting, and training for classroom technologies
- Experience monitoring and supporting a schedule of events in a high-volume environment
- Experience supporting virtual reality technologies
- Experience coordinating complex projects and managing related resources from start to finish
- Experience working in a lead position and coordinating the work efforts of a large team, including management of full time and student employees
- Demonstrated experience maintaining cooperative relationships with internal groups and outside vendors to collaborate on projects, problem solve, or design solutions to technical issues
- Experience managing cases in reporting systems such as Salesforce, ServiceNow, and Zendesk
- Demonstrated evidence of effective communication with both technical and non-technical users
- Demonstrated experience leading small-group discussions and answering questions about developments in VR technology and other emerging technologies
- Ability to model empathy, compassion and emotional intelligence
- Experience hiring in a values-led organization, emphasizing diversity, equity, inclusion and belonging
- Ability to help foster a safe psychological space for all teammates where everyone can thrive
- Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment
- Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programs
- Experience working with minors in an educational setting
- Willingness to learn how to support VR development and be able to test the quality of developmental VR experiences and occasionally assist with troubleshooting
- Ability to travel to other ASU campuses and willingness to occasionally travel out of state

**Working Environment**

**Department Statement**
- The Enterprise Technology (ET) organization embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
- **Join the team that sparks human-centered innovation**

ET is a rapidly reconfigurable

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