Program Operations Manager

2 weeks ago

Waukegan, United States Boys & Girls Club of Lake County Full time

**Boys & Girls Program - Program Operations Manager**

The Boys & Girls Club of Lake County is seeking a full-time Program Operations Manager to support the success and effectiveness of our programs while upholding safety standards and fostering community engagement.

**Who We Are**

Founded in 2000, the mission of the Boys & Girls Club of Lake County (BGCLC) is to inspire all young people to reach their full potential as productive, caring, responsible citizens. Our goals are to empower youth and to change lives. We will achieve this through our vision to provide a premier Club experience that assures success is within reach of every young person who walks through our doors, with all members on track to graduate from high school with a plan, demonstrating good character and citizenship, and living a healthy lifestyle.

**What You’ll Do**

The Program Operations Manager, who reports to the Director of Programs & Impact, is responsible for the following:

- Collaborating with the program team to identify training priorities, lead sessions, and manage logistics effectively.
- Providing comprehensive training to program staff, ensuring clarity on program quality expectations and essential skills.
- Conducting routine site visits to evaluate program quality and ensure compliance with site procedures.
- Ensuring strict adherence to safety compliance standards to maintain a safe environment for all participants.
- Leading family engagement efforts through monthly events and managing external communications, such as a weekly parent newsletter.
- Conducting regular audits of site recruitment and retention plans to meet quarterly benchmarks.
- Maintaining detailed records for program, safety, outcomes, and staff tracking and reporting purposes.
- Coordinating opportunities for volunteer engagement in collaboration with the resource development team.
- Organizing off-site program events, such as field trips, in coordination with program coordinators to ensure proper procedures are followed.
- Compiling staff schedules for special programming outside of the regular schedule, facilitating efficient resource allocation and smooth program execution.

**Who You Are & Keys to Success**

To be successful in this job, you will excel in:

- **Collaborative Leadership**:Your ability to collaborate with the program team and lead training sessions ensures a cohesive and unified approach to program development and staff training, driving success across all program areas.
- **Training Excellence**: Through your comprehensive training sessions, you empower program staff with the knowledge and skills needed to deliver high-quality programs, fostering a culture of continuous learning and growth.
- **Quality Assurance**:Your routine site visits and audits of recruitment and retention plans ensure that program quality remains consistent, compliance is maintained, and benchmarks are met, guaranteeing a safe and engaging environment for all participants.
- **Safety and Engagement**: Your commitment to strict adherence to safety compliance standards and leadership in family engagement efforts cultivates a welcoming and secure environment for program participants and their families, fostering strong community connections.
- **Efficient Coordination**: Your adept coordination of volunteer engagement opportunities and organization of off-site program events ensures smooth execution and maximum impact, enhancing program effectiveness and community involvement.
- **Resource Optimization**:Through your meticulous compilation of staff schedules for special programming, you facilitate efficient resource allocation and seamless program execution, maximizing program outcomes and participant satisfaction.

**Required Experience and Qualifications**
- Demonstrated knowledge, experience, and expertise in Youth Development, Psychology, and K-12 Education and Supportive Services
- At least 2 years of non-profit/government coordinating similar programs.
- Strong communication skills, both oral and written
- Excellent time management and prioritization skills with the ability to manage multiple projects/assignments and deadlines.
- Bachelor’s degree from a regionally accredited institution of higher learning in education, human or social services, or a related field of study
- Flexibility in schedule with the ability to support sites as needed.
- Ability to travel between sites and within and outside the community as necessary.

**Preferred Experience and Qualifications**
- Previous Experience working in the Lake County Community
- Master’s Degree in Relevant Field
- Bilingual (English/Spanish)
- A relevant combination of Education and Experience will be considered to meet requirements. _

**Physical Requirements/Work Environment**
- Ability to climb stairs and to lift items over 50 lbs.
- Mobility to perform active programming needs.
- Ability to perform any other position duties.

**Disclaimer**

The information presented indicates the general nat

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