Ces - Client Services Specialist

2 weeks ago

Pasadena, United States Covanta Full time

Who we are

For more than 40 years, Covanta has been at the forefront of sustainable materials management, providing companies and communities world-class waste and resource solutions.

Through our diverse and scalable full-service capabilities, we’re leading the charge to a carbon-negative future—reducing, reusing, recycling and reimagining waste for the benefit of both people and planet.

Our differentiator comes from our vast ecosystem of technology, facilities, and partnerships, trusted by the world’s largest organizations to solve their most pressing environmental challenges, and achieve their most ambitious environmental, social, and governance (ESG) goals.

All that we’re missing is you. Join us today

Our values

Diversity, inclusivity, engagement—these are the values that help us foster a strong sense of community within Covanta. By embracing the unique talents, perspectives, and experiences of our employees, we cultivate an environment that embraces teamwork, encourages open dialogue, and provides opportunities for growth.

About the role

Client Services Specialist I (CSS) is an integral part of the Customer Care department. CSS primary focus is to fulfill a number of essential tasks related to delivering a product or service to a client. Serves as the direct link between the Company and the client, managing day to day affairs and ensuring customer satisfaction. Interact with customers to provide all the necessary information they need, process information in response to inquiries and concerns. CSS will be assigned with one or more Solutions Sales Manager (SSM) & provide support, as required. CSS will also work closely with one or more Client Retention Specialist.

**Requirements**:

- Supervisory experience
- Client/Customer Service
- Conflict resolution
- Interpersonal skills
- Problem-solving skills
- Excellent communication skills
- Excellent organizational skills
- Ability to work in fast paced dynamic environment
- Microsoft word, Excel, PowerPoint & Outlook

JOB DESCRIPTION:

- Ability to answer client questions for proper completion of Covanta’s Material Characterization Form (MCF)
- Ability to read, interpret and speak to Safety Data Sheets (SDS)
- Review MCF for completeness, prior to forwarding to Profiling team
- Ability to lead, motivate & grow team members under direct supervision
- Have knowledge & ability to articulate the various types of transportation vehicles (van, roll-off, self-dump, ect) to effectively assist client with potential transportation needs.
- Build positive working relationships among all stake holders to ensure excellent client satisfaction by providing proactive seamless solutions with high degree of communication.
- Log waste profile paperwork and track progress until final approval package is issued.
- Check all approval packages for completeness prior to forwarding to client
- Issue and review approval package with client to ensure they fully understand shipping requirements and terms & conditions (T&Cs), etc.
- Ability to work closely across all departments, such as, but not limited to, materials profiling team, material compliance(QA/QC), scheduling, dispatch, sales, supply chain, etc. to resolve issues and/or exchange client information
- Ensure data in CRM, NSGG, DMS, People Soft (PS) are entered correctly, as necessary
- Ability to learn & fully understand Energy to Waste and Material Processing Facilities capabilities, services, and processes to effectively communicate with clients and offer alternative solutions within Covanta portfolio.
- Drive repeat business by making each client a priority, by listening to client’s needs, offering solutions, educate client of service offerings, engaging support from SSM, CSS or Direct Manager.
- Resolve assigned Process Map cases within the prescribed timeframe
- Promptly address & resolve issues escalated from Client Retention Specialist (CRS) & SSM
- Act as liaison between TSDF and client, SSM, CRS, Material Profiling, Material Compliance, etc.. edited added TSDF
- Collaborate internally & provide resolution to client in a prompt manner, which may require engaging SSM, CRS and/or Direct Manager.
- Provide reporting and analysis to customers and/or internally, as required & assigned.
- Ability to analyze needs, recognize potential issues, research alternatives, provide solutions and work through to completion.
- Respond to client feedback and address service complaints promptly.
- Explain to clients/CS about new products and benefits
- All other duties as assigned
- Creating/receiving shipping and receiving of hazardous waste shipments
- Upload of STEERS into state online management systems and manifest to EPA.
- Coordinating scheduling of customer pick ups.
- Assistance with creating/providing purchase orders to vendor’s.
- Assistance with billing as needed, pulling invoicing and creating outbound invoice for customers.

QUALIFICATIONS:

- RCRA, DOT & HazCom training, preferred, but not requir

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