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Cash Management Support Specialist

4 months ago

Charles Town, United States BCT (Bank of Charles Town) Full time

**SUMMARY**

BCT is looking for a **Cash Management Support Specialist** to join our amazing team. This position supports the Branch Network and Commercial Department with primary focus on cash management services and cash management support, such as:

- ACH payroll services.
- Internet wire services.
- Remote deposit services.
- Positive pay services.
- Account reconcilement services.
- ACH cash concentration services.
- Merchant services.
- Cash sweep services.
- Business credit card services.

And be a contact person for internal and external clients regarding these services.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Client Service
- Ability to interact (in person, phone, and electronic communication) with the public well and to deal effectively with their questions or problems.
- Knows the Bank’s products and services thoroughly and seeks out opportunities to explain, promote, or sell products/services.
- Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent client service.
- Ability to establish and maintain effective working relationships with co-workers, employees, and officials in other departments.
- Ability to deal effectively with businesses, answer their questions and assist with issues or problems as they arise.
- Serves as a model of excellent client service to other employees.
- Handles client complaints or questions and refers them to the appropriate party to remedy the situation.
- Works directly with business clients remotely or at their location to configure various cash management services.
- Ability to work with business accountholders in determining services needed in the cash management space.

Commercial Cash Management Support
- Provide timely response to all client inquires as a highest priority.
- Attend the weekly Commercial Team meeting as requested, to assist the Commercial Team with their business client’s needs.
- Maintain an Excel® spreadsheet tracking the current cash management services pipeline.
- Assist Mortgage, Commercial, and Retail divisions on cash management Inquiries.
- Set up and maintain business cash management services and users through several vendor supported mitigation tools.
- Other duties that may be assigned by management.

**CRITICAL SKILLS**
- Ability to establish and maintain effective working relationships with department co-workers and employees and officers in other departments.
- Ability to establish and maintain effective working relationships with the cash management business online banking clients.

BCT is an Equal Opportunity/Affirmative Action Employer

BCT supports a workforce of diversity, equity, inclusion, and accessibility

BCT has been awarded Best Bank To Work For in 2019, 2020, 2021 and 2023

Pay: $42,187.78 - $50,806.79 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid parental leave
- Paid time off
- Professional development assistance
- Profit sharing
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work setting:

- In-person
- Office

**Experience**:

- Business support: 2 years (preferred)
- Microsoft Excel: 1 year (preferred)
- SAP Finance & Controlling: 1 year (preferred)

Work Location: In person