IT Support Specialist

3 weeks ago


Charles Town West Virginia, United States Hollywood Casino at Charles Town Races Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Hollywood Casino at Charles Town Races. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and guests.

Key Responsibilities
  • Provide technical support and assistance to employees and guests via phone, email, and in-person
  • Analyze and resolve technical issues related to computer systems, networks, and software
  • Install, configure, and maintain computer systems, networks, and software
  • Perform routine maintenance tasks to ensure optimal system performance
  • Document and track technical issues and resolutions
  • Collaborate with other IT teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Associate's degree in Computer Science or related field
  • 3+ years of experience in IT support or related field
  • Strong knowledge of computer systems, networks, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
Preferred Qualifications
  • CompTIA A+ certification
  • MCSE certification
  • Experience with help desk software
  • Knowledge of scripting languages
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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