Front Desk/guest Service Agent

2 weeks ago


Providence, United States Hampton Inn - Providence Full time

Description:
We have an opportunity to join our team as a Guest Service Agent in the exciting hospitality industry. The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. As GSA you will be responsible for the check-in and checkout of hotel guests in a courteous, professional and timely manner. Positive and clear communication with all departments and ability to communicate important information is vital to the success of a guest service agent.

**This is for 3pm-11pm shifts and includes weekends and some holidays.**

**Responsibilities**:

- Handle requests and transactions of hotel guests.
- Serve as the main point of contact for all guest requests and needs.
- Exhibit courteous hospitality at all times to guests and associates.
- Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
- Administer hotel guest payment policies.
- Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
- Post all charges to guest account.
- Maintain hotel key security system.
- Oversee safe deposit boxes for guests.
- Verify credit cards and balance bank at the end of the shift.
- Run and verify availability report at the beginning of the shift. Update report as needed.
- Review communications log at the beginning of the shift.
- Know and follow the hotel’s emergency procedures in the event of an actual emergency.
- Notify appropriate supervisor immediately of any problem with rooms.
- Check in and check out should be as expeditious as possible.
- Prompt distribution and notification to guests of mail.

**The benefits package offered to eligible associates includes**:

- Medical, Dental, and Vision Insurance
- Long Term Disability and Life Insurance
- 401(k) retirement plan with Employer Match
- Vacation
- Sick time
- Brand specific team discounts

**Requirements**:
**Requirements**:

- High school graduate or equivalent.
- Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions
- Interpersonal skills — verbal and written communication with the ability to interact with a variety of personalities
- Guest service skills — lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel
- Must speak, read, write, and understand English.
- Bilingual skills a plus
- Previous hotel-related experience desired.
- Availability on weekends and holidays


  • Front Desk Agent

    2 weeks ago


    Providence, Rhode Island, United States Omni Hotels & resorts Full time

    Providence Hotel The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights...

  • Front Desk Agent

    1 month ago


    Providence, United States Omni Hotels Full time

    Location Providence Hotel The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from...

  • Front Desk Agent

    4 weeks ago


    Providence, United States TPG Hotels & Resorts Full time

    **Job Overview** The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. **What You'll be doing** - **Greeting and Check-In**: Welcome guests, clients,...

  • Front Desk Agent

    4 weeks ago


    Providence, United States TPG Hotels & Resorts Full time

    **Job Overview** The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. **What You'll be doing** - **Greeting and Check-In**: Welcome guests, clients,...

  • Front Desk Agent

    4 weeks ago


    Providence, United States The Beatrice Full time

    **SCOPE OF POSITION**: The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Must, at all...

  • Front Desk Agent

    1 month ago


    Providence, United States Omni Hotels & resorts Full time

    Providence Hotel  The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical...

  • Front Desk Agent

    5 days ago


    Providence, United States Omni Hotels Full time

    Location Providence Hotel The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from...

  • Guest Service Agent

    2 weeks ago


    Providence, United States The Dean Hotel Full time

    **Must have Saturday/Sunday Availability. **Guest Services Agent (GSA) performs tasks of organizing and managing each guests stay through a combination of reservations management and concierge services. They are undeniably committed to providing guests with a positive stay by ensuring that they are assigned to a room which meets their needs. A successful GSA...

  • Front Desk Agent

    1 month ago


    Providence, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:Looking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY!Administration· Register and assign rooms to guests.· Issue room key and escort instructions to Guest Service Agent or directly to guest.· Sort and track incoming mail and messages.· Transmit and...

  • Front Desk Supervisor

    3 weeks ago


    Providence, United States TPG Hotels & Resorts Full time

    **Job Overview** As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may...

  • Front Desk Agent

    1 month ago


    Providence, United States Main Street Hospitality Full time

    Job DetailsLevel Experienced Job Location The Beatrice Hotel - Providence, RI Position Type Full Time Education Level High School Salary Range $17.00 Travel Percentage None Job Shift Any Job Category Hospitality - Hotel Description The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and...

  • Front Desk Agent

    6 days ago


    Providence, United States Main Street Hospitality Full time

    Job DetailsLevel Experienced Job Location The Beatrice Hotel - Providence, RI Position Type Part Time Education Level High School Salary Range $17.00 Hourly Travel Percentage None Job Category Hospitality - Hotel Description The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient...

  • Front Desk Agent

    4 weeks ago


    Providence, United States Graduate Providence Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    1 month ago


    Providence, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    5 days ago


    Providence, United States Graduate Providence Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    1 month ago


    Providence, United States Graduate Providence Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    1 month ago


    Providence, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Spa Front Desk Agent

    3 weeks ago


    Providence, United States The Norwich Spa at Graduate Providence Full time

    **SUMMARY**: The Spa Front Desk Associate is responsible for the reception area at the Spa, including the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking guest into the computer system, charging for services performed and selling retail. Additionally may be...


  • Providence, United States Raymond Management Full time

    ** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST002363 Showing 1 location **Job Details** **Description** We are seeking an ambitious individual with strong multitasking skills and a passion for leading others. As a Guest Service Manager, you often serve as the manager on duty and will have numerous opportunities...

  • Dental Front Desk

    2 weeks ago


    Providence, United States Periodontics, Inc. Full time

    Job Summary: **Responsibilities**: - Greet and welcome patients and visitors at the front desk - Register new patients and update existing patient information in the system - Schedule and confirm appointments and manage the appointment calendar - Verify insurance coverage, calculate co-payments, send pre-treatment authorizations and assist with insurance...