Guest Service Agent

2 weeks ago

Providence, United States The Dean Hotel Full time

**Must have Saturday/Sunday Availability. **Guest Services Agent (GSA) performs tasks of organizing and managing each guests stay through a combination of reservations management and concierge services. They are undeniably committed to providing guests with a positive stay by ensuring that they are assigned to a room which meets their needs. A successful GSA will be mindful of their contribution to an overall clean and positive atmosphere in the hotel. A GSA should also be able to display a polite, helpful and available demeanor towards guests, always providing assistance or information as necessary.

Daily Duties include:
**- **Provides friendly customer service to all guests and coworkers.
All employees are required to greet each guest they encounter.

**- **Represents the hotel to the guest throughout all stages of the guest’s hotel experience including: reservations, check-in, in
- house stay, checkout and any follow up communications.

**- **Answers multiline telephone and directs calls per approved method.

**- **Accurately completes reservations and inputs in to computer system per hotel policies.

**- **Registers guests and assigns rooms per hotel policies.
**- **Accommodates special requests of guests whenever possible.

**- **Thoroughly understands and adheres to guest payment policies, credit card processing, cash handling, check cashing and direct billing.

**- **Understands room status and room status tracking.
**- **Knows room locations, types of rooms available and room rates.
**- **Uses suggestive selling techniques to sell rooms and to promote other services in the hotel.

**- **Coordinates room status updates with the housekeeping staff by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests and day use rooms.

**- **Knows cancellation, no-show and walk policies.
**- **Can make electronic room keys.
**- **Knows use of front office equipment.
**- **Processes guest checkouts.
**- **Uses proper mail, package and message handling procedures.
**- **Reads and initials front desk log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

**- **Attends hotel department meetings.
**- **Coordinates guest room maintenance work with the maintenance department.

**- **Reports unusual occurrences or requests to the general manager and / or manager on duty.

**- **Knows all safety and emergency procedures. Is aware of accident prevention policies.

**- **Maintains guest confidentiality per Right to Privacy Act.

**- *Maintains guest’s safety and security per hotel policies, including staying up to date with check in policies for AHLACovid

**- *Assists in maintaining cleanliness of public space including the lobby, glass, and general area front desk area that meets AHLA Covid
- **19* guidelines and standards

**- **Assists guests with special requests (driving directions, area attractions, ordering services etc) and delivery of guest requested items (irons, additional towels / amenity products).

**- **Perform light maintenance in guest rooms / public space
(changing light bulbs, unclogging toilets etc.)

**Job Types**: Full-time, Part-time

**Salary**: $15.00 - $16.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: One location

**Job Types**: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person

  • Front Desk/guest Service Agent

    2 weeks ago

    Providence, United States Hampton Inn - Providence Full time

    Description: We have an opportunity to join our team as a Guest Service Agent in the exciting hospitality industry. The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. As GSA you will...

  • Ideal Services Agent

    2 months ago

    Providence, United States Omni Hotels & Resorts Full time

    To direct and assist guests and employees with communication needs in accordance with Omni standards. Must be able to work a flexible schedule including overnights. Responsibilities Answer incoming telephone calls to the hotel efficiently and courteo Agent, Omni, Service, Retail, Hotel

  • Front Desk Agent

    2 weeks ago

    Providence, Rhode Island, United States Omni Hotels & resorts Full time

    Providence Hotel The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights...

  • Guest Service Expert

    1 month ago

    Providence, Rhode Island, United States Aloft Providence Full time

    Additional Information Food attendant, Part time, Day ShiftJob Number Job Category Food and Beverage & CulinaryLocation Aloft Providence Downtown, 191 Dorrance Street, Providence, Rhode Island, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the...

  • Guest Service Expert

    3 weeks ago

    Providence, Rhode Island, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests...

  • Front Desk Agent

    1 month ago

    Providence, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:Looking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY!Administration· Register and assign rooms to guests.· Issue room key and escort instructions to Guest Service Agent or directly to guest.· Sort and track incoming mail and messages.· Transmit and...

  • Front Desk Agent

    1 month ago

    Providence, United States Omni Hotels Full time

    Location Providence Hotel The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from...

  • Guest Services Manager

    4 weeks ago

    Providence, United States Raymond Management Full time

    ** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST002363 Showing 1 location **Job Details** **Description** We are seeking an ambitious individual with strong multitasking skills and a passion for leading others. As a Guest Service Manager, you often serve as the manager on duty and will have numerous opportunities...

  • Front Desk Agent

    1 month ago

    Providence, United States Omni Hotels & resorts Full time

    Providence Hotel  The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical...

  • Front Desk Agent

    5 days ago

    Providence, United States Omni Hotels Full time

    Location Providence Hotel The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from...

  • Front Desk Agent

    4 weeks ago

    Providence, United States The Beatrice Full time

    **SCOPE OF POSITION**: The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Must, at all...

  • Front Desk Agent

    4 weeks ago

    Providence, United States TPG Hotels & Resorts Full time

    **Job Overview** The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. **What You'll be doing** - **Greeting and Check-In**: Welcome guests, clients,...

  • Front Desk Agent

    4 weeks ago

    Providence, United States TPG Hotels & Resorts Full time

    **Job Overview** The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. **What You'll be doing** - **Greeting and Check-In**: Welcome guests, clients,...

  • Ideal Services Agent

    3 weeks ago

    Providence, United States Omni Hotels & Resorts Full time

    **Location**: **Providence Hotel** The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from...

  • Ideal Services Agent

    4 weeks ago

    Providence, United States Omni Hotels Full time

    Location Providence Hotel The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from...

  • Front Desk Agent

    1 month ago

    Providence, United States Main Street Hospitality Full time

    Job DetailsLevel Experienced Job Location The Beatrice Hotel - Providence, RI Position Type Full Time Education Level High School Salary Range $17.00 Travel Percentage None Job Shift Any Job Category Hospitality - Hotel Description The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and...

  • Front Desk Agent

    6 days ago

    Providence, United States Main Street Hospitality Full time

    Job DetailsLevel Experienced Job Location The Beatrice Hotel - Providence, RI Position Type Part Time Education Level High School Salary Range $17.00 Hourly Travel Percentage None Job Category Hospitality - Hotel Description The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient...

  • Ideal Services Agent

    1 month ago

    Providence, United States Omni Hotels & resorts Full time

    Providence Hotel  The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical...

  • Insurance Agent

    1 month ago

    Providence, United States Bankers Life Full time

    Entry Level Insurance Sales Agent Bankers Life® is looking for entry-level insurance sales agents near you! Our agents come from diverse professional backgrounds, many of which do not have previous sales or management experience. To take advantage of our training, a successful agent possesses the following skills and abilities:• Sales-minded, and open to...

  • Insurance Agent

    1 month ago

    Providence, United States Bankers Life Full time

    Entry Level Insurance Sales Agent Bankers Life® is looking for entry-level insurance sales agents near you! Our agents come from diverse professional backgrounds, many of which do not have previous sales or management experience. To take advantage of our training, a successful agent possesses the following skills and abilities:• Sales-minded, and open to...