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Training and Operations Manager

4 months ago

Warrenton, United States CenCore LLC Full time

**Job Description**:

- Develops methodologies for ensuring that Supplier staff are trained in Customer systems, policies, and procedures for datacenter security using Customer and Supplier-generated training.
- Maintains a sustainment training program to ensure continued service excellence and any changes to Customer or U.S. Government procedures or regulations.
- Participates in the development of new training to address adjusted service requirements.
- Maintains confidentiality, and prevention of disclosure of classified information.
- Evaluates service quality and identifies areas for remedial or additional training.
- Serves as the Account Manager in the absence of the incumbent.
- Meets regularly with Customer leadership representatives for programmatic reviews.
- Maintains comprehensive training, licensing, and qualification records for all Supplier resources providing services under this SOW.
- Regularly travels to the portfolio of Datacenter sites to assess performance and service delivery, provide training where needed, help resolve issues, etc.

**Job Requirements**:

- US Citizenship.
- Minimum of 18 years of age.
- High School Diploma or GED.
- Impeccable customer service skills.
- Excellent verbal communication skills and able to interpret documents to ensure all rules and procedures are being applied.
- Ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Active and Current Top-Secret Clearance with Polygraph.