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Service Operations Manager

2 months ago

Warrenton, Virginia, United States Carter Machinery Full time
Job Summary

Carter Machinery is seeking a highly skilled Service Supervisor to oversee the daily operations of our service department. As a key member of our team, you will be responsible for ensuring the highest level of customer satisfaction and ensuring that our technicians are equipped to provide exceptional service.

Key Responsibilities
  • Leadership and Supervision: Direct and supervise the activities of our technicians, ensuring that they have the necessary tools and resources to complete tasks efficiently.
  • Customer Service: Handle incoming calls and respond to customer inquiries in a professional and timely manner.
  • Work Order Management: Open and close work orders, adjust time on work orders, and assign technicians to jobs as needed.
  • Technical Knowledge: Possess thorough knowledge of repair and reconditioning components, as well as a working knowledge of Caterpillar requirements for machine maintenance.
  • Team Management: Manage and delegate work to ensure that tasks are completed efficiently and effectively.
Requirements
  • Leadership Experience: Previous leadership and supervisory experience is required.
  • Technical Knowledge: Comprehensive knowledge of heavy equipment repair procedures and applications is preferred.
  • Communication Skills: Excellent oral and written communication skills are essential.
  • Organizational Skills: Ability to prioritize and multi-task, with a focus on meeting deadlines and delivering results.
  • Physical Demands: Ability to sit or stand for prolonged periods of time, with the ability to lift, carry, and maneuver items up to 70 pounds in weight.
Benefits
  • Competitive Compensation: Our Service Supervisor position offers a competitive salary and benefits package.
  • Health and Wellness: We offer health, dental, and vision insurance, as well as a 401(k) plan with a company match.
  • Professional Development: Opportunities for in-house training and tuition reimbursement are available.