Health Program Administrator 1
1 month ago
**Minimum Qualifications**
Current New York State Department of Health employee with permanent or contingent-permanent status as a Health Program Administrator 1, Grade 23.
OR: New York State employee with one year of permanent or contingent-permanent service in a title eligible for transfer to Health Program Administrator 1, Grade 23, under Section 52.6 or 70.1 of the Civil Service Law.
**Duties Description**
The Bureau of Quality Management and Change Control (BQMCC) oversees NY State of Health contact center operations and manages the change control process with the contractor, working with other bureaus to assess the impact of proposed changes, identify impacts across program areas, and track all change requests. The BQMCC also monitors the quality of the contractor’s performance by conducting quality assurance reviews designed to identify trends and provide recommendations for improvement.
Under the general supervision of higher level staff, the incumbent(s) will assist with the execution of the BQMCC’s objectives geared toward ensuring quality customer service at the NY State of Health contact center. Specific duties include but are not limited to: provide supervision to paraprofessional staff, field electronic referrals from the contact center, work with appropriate staff to resolve consumer issues, maintain and execute quality assurance training plans, conduct quality assurance (QA) reviews of recorded consumer calls using established QA procedures, and maintain cooperative working relationships with other units, division, departments, and agencies to facilitate the delivery of public health insurance.
**Additional Comments**
We offer a work-life balance and a generous benefits package, worth 65% of salary, including:
- Holiday & Paid Time Off
- Public Service Loan Forgiveness (PSLF)
- Pension from New York State Employees’ Retirement System
- Shift & Geographic pay differentials
- Affordable Health Care options
- Family dental and vision benefits at no additional cost
- NYS Deferred Compensation plan
- Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
- And many more...
For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.
Some positions may require additional credentials or a background check to verify your identity.
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