Employee Benefits Assistant

2 weeks ago

Boston, United States US Employee Benefits Security Administration Full time

**Duties**:
**Major duties include but are not limited to**:

- Processes cases and case related materials from the opening to the final closure. Reviews case actions for technical adequacy and adherence to established policy and procedure. Reviews preliminary determinations and ensures cases are properly closed. Retrieves information requested by the Investigator, Auditor, and/or Benefits Advisor as directed.
- Identifies situations where it appears that a participant has been unable to obtain a benefit to which they are entitled. The incumbent prepares a summary of the situation so that, in consultation with the supervisor, a determination can be made as to how to proceed with benefits recovery. Serves as a liaison with entities outside the department such as private organizations, the IRS, event organizations for outreach logistics, etc.
- Maintains control of files to indicate the status of reviews, nature of actions, follow-up action(s) required, and disposition of the case, and other essential control elements to ensure timely action to facilitate reporting.
- Conducts research by locating, recording, consolidating, analyzing, or summarizing information related to audits, investigations, or customer service.
- Completes general off ice administrative duties as assigned including timekeeper, travel administration, training administration, performance management administration, mail administration, customer service, event administration, FOIA requests, etc.
- Performs a full range of clerical activities associated with the utilization of technologies supporting development and management of investigations and inquiries.
- Maintains an organized, complete, timely office filing system including hard copy or electronic files consisting of personnel files, archived files, investigative case files, etc. Operates a desktop computer to input, store, retrieve, and maintain records and files in a variety of formats.

**Requirements**:
**Conditions of Employment**:

- Must be a U.S. Citizen.
- Must be at least 16 years old.
- Requires a probationary period if the requirement has not been met.

**Qualifications**:
You must meet the **Specialized Experience** to qualify for Employee Benefits Assistant, as described below.

For GS-7: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-6, in the Federal Service.

**Specialized Experience **is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Qualifying specialized experience includes:
Experience updating information in various on-line databases. Experience using standard Microsoft office (i.e., spreadsheet program and word processing) and PDF files (e.g., Adobe). Experience with program and administrative support which include typing/reviewing documents for format, grammatical accuracy, maintaining files, handling correspondence, and transcribing correspondence and reports from rough drafts into proper format, etc. Received, reviewed, and distributed incoming correspondence for accuracy and completeness; handled medium to large office filing system, including hard copy or electronic files. Experience in oral communication with office personnel and the public to accomplish objectives.

**Education**:
There is no substitution of education for the required specialized experience for this position.

**Additional information**:
Applicants must meet all legal and regulatory requirements. Reference the Required Documents section for additional requirements.

This position is inside the bargaining unit. If the duty location is within the Washington, D.C. metropolitan area, the position will be included in the Local 12, AFGE bargaining unit. If the duty location is outside the Washington, D.C. metropolitan area, the position will be included in the NCFLL bargaining unit.

The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.

Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INV

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