Customer Support Specialist

3 weeks ago

Green Bay, United States KBX Full time

**Our Team**

The Customer Support Specialist role is located out of our Green Bay, WI office, with an opportunity to work up to three days per week from home and two days per week or more in office. The hours for this role are 7:30 AM - 4:00 PM, Monday through Friday.

**Our Team**

**What You Will Do:
- Communicate with external customers to schedule delivery appointments
- Partner with other departments to reschedule missed delivery appointments
- Handle inbound calls from external customers regarding various delivery questions
- Develop and maintain business relationships across the supply chain with both internal and external customers
- Analyze trends, processes, and key performance indicators to drive solutions that improve service, productivity, and eliminating waste
- Collaborate with internal and external teams to determine solutions that positively impact all constituencies involved
- Maintain proper documentation for customer master's and standard operation procedures
- Track, monitor, document, and provide a high level of communication on load statuses
- Provide exceptional customer service by utilizing all the tools and resources available and especially the transportation management systems and SAP to meet the customers' expectations and service metrics
- Work with customers and carriers through service sensitive situations and handle in a respectful manner
- Support operational needs by taking on various tasks such as authorizing accessorial charges, OSD Calls, data entry, proof of delivery (POD) requests, and other administrative tasks, as needed

**Who You Are (Basic Qualifications):
- Experience working with customers
- Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook

**What Will Put You Ahead:
- Experience working in the Supply Chain or Logistics or Transportation industry
- Experience using SAP, preferably S4 Hana
- Experience using inventory or transportation management system(s)

**Hiring Philosophy**

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

**Who We Are**

**Our Benefits**

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

**Equal Opportunities**

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.

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