Bilingual Community Manager
2 weeks ago
Job Summary:
Bilingual Community Manager (CM) manages the daily operation of 165 units across three buildings. The community manager will collaborate with other Jubilee departmental team members on-going. The CM oversees leasing, maintenance, compliance with federal, state, and local housing laws, and all administration. The manager also supervises staff and is a regular presence at assigned properties.
**Responsibilities**:
- Manages a total of three properties, 165 units in the Mount Pleasant neighborhood
- Reports to the Senior Community Manager (SCM) on all operational items
- Oversees and coordinate the day-to-day operations of at least one property, including site management, administrative and maintenance functions
- Manages people-related functions including hiring, training, supervising, rewarding, and evaluating staff
- Oversees and manages rent collection and addresses delinquent rents within policy guidelines
- Performs move in/move out inspections.
- Prepares apartment leases and lease renewal documents, income certification and rent registration. Uses expertise to ensure certifications are in accordance with IRS- Section 42.
- Ensures recertification requirements are met and reports are prepared on time, including subsidy billing to contract administrators.
- Assists staff members in maintaining rent rolls, reconciling resident accounts and preparing vacancy reports
- Monitors and coordinates timely apartment turnover procedures
- Monitor & manage to ensure bank deposits are made daily by designated team members
- Manages and coordinate preparation and delivery of all correspondence to residents (rent changes, terminations, etc.)
- Regularly monitor & manage the process of completed purchase orders and invoices for payment to accounting
- Monitor and review the wait list with occupancy and compliance to assure accuracy and delivery of deadlines
- Oversees and prepares the annual rental division operating budgets for all assigned properties
- Reviews budgets and financial reports periodically with Director of Property Management
- Proactively works to ensure budget and expense control. Performs within budget and purchasing guidelines.
- Prepares written reports of division operations monthly, and additionally as necessary
- Investigates and resolves resident complaints
- Maintains positive relationships with residents, including initiating on-going communication and actively participating in quarterly resident meetings
- Alerts appropriate team members and escalates tenants or maintenance problems when necessary
- Supervises and oversee the facility PM regarding the janitorial and maintenance staff to ensure curb appeal, completion of work orders, unit turnover, and completion of grounds and building maintenance in a timely manner
- Conducts site inspections of grounds, common areas and apartments
- Prepares bids, reviews proposals and makes recommendations for contract work, including janitorial, landscaping and snow removal, trash service, and concessions
- Assists the Relocation Manager with relocation of tenants during planned renovations
- Ensure all government guidelines and compliance (Home & Tax Credit) requirements are met and appropriate records are maintained.
- Maintains current knowledge of federal, state, and local housing authority regulations and requirements applicable to property management
- Responsive to requests for information
- Conducts annual performance evaluations for staff
- Participate with the hiring process of new employees
- Performs other duties as assigned
- The Community Manager will work in Washington, DC, currently consisting of properties located in the Columbia Heights neighborhood. Able to remain in a stationary (standing and seated) position more than half the time
- May need to move about the office(s) less than half the time
- Able to walk multiple sites daily, weekly and monthly
- Able to operate a motor vehicle. Possess a driver’s license and personal car insurance.
- May need to kneel, crawl, or crouch down less than half the time
- Must be able to regularly maneuver (lift, move, carry, slide, etc.) 15 - 30 pounds
- Able to operate equipment/machinery that requires the constant use of hands/fingers/wrists (ex.’s: typing, filing, etc.) more than half the time
- Able to spend more than half the time viewing computer monitors
- This role is exposed to hazardous chemicals and materials, outdoor weather conditions, and non-climate-controlled workspace (s) less than half the time
- This role must be able to identify and distinguish between colors less than half the time
**Skills**:
- Advanced oral and written communication and public relations skills
- Proficient with Microsoft Office suite including Outlook, Word, Excel and property management software (RealPage Software)
- Knowledge of and experience in property management, real estate and finance (building and maintaining a budget; coding and submitting invoices; preparing cash deposits)
- Able
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