Collection Manager for Residential Community

2 weeks ago

Washington, United States Edgewood Management Corporation Full time
Job DescriptionJob Description

Collection Manager

Edgewood Management Corporation provides superior real estate management and Edgewood Management Corporation is a 50 year old, premiere affordable property management company, responsible for 27,000 units in fourteen states and the District of Columbia. Edgewood’s portfolio represents a variety of multifamily products that include high-rise, mid-rise, garden and townhouse style rental units.

Edgewood Management Corporation provides superior management services for a variety of residential properties and has an exceptional track record to resolve problems and reposition troubled assets in all areas: operations, administrative, financial and physical.  Edgewood Management Corporation is recognized as the 9th largest manager of Affordable Housing by the National Affordable Housing Management Association and the 50th largest manager by the National Multi-Housing Council.

Our reputation for providing high quality services with integrity has earned us the trust of our clients and our employees. Edgewood Management Corporation offers a supportive environment where employees are encouraged to develop their skills and talents to their fullest potential. Edgewood is always looking for positive, motivated, and hardworking individuals to join our Edgewood Team.

The Collections Manager is a result driven position responsible for overseeing the entire collection process.  The goal of this position is to improve collections, while reducing delinquency, vacancy and bad debt.  EMC along CPDC will determine weekly/monthly collection goals.

Essential Job Duties and Responsibilities:

  • Collections Manager agrees to share all statistical data during appropriate period relating but not limited to the following line items with the operating budget (Gross Rent Potential, Vacancy, Write-Offs, Legal Expenses relating to L&T, Damage Charges, Late Fees, Concessions/Discounts, Gross Operating Income).
  • Collections Manager agrees to provide a collection calendar, collection letters and weekly/monthly collection statistics.
  • Collection Manager will follow the Aggressive Collection Policy as outlined below:
    • Scheduled billing should be posted on the 1st of each month. 
    • First “rent due” reminder letter should be sent by the 25th of each month to each household. 
    • First late rent reminder letter should be sent by the 2nd of each month. 
    • Weekly reminder letters must be sent to all delinquent households
    • Filing on all households with a balance of $500 or more by the 6th of each month. 
    • Collection phone calls and emails will be sent to all households with outstanding balance on the 10th; if payment is made within 24 hours, late fees will be waived. 
    • Reminder letter demanding a partial payment will be sent to all delinquent households as of the 20th of the month. 
    • Mandatory meeting will be required for all households that are two consecutive months delinquent.
  • Other responsibilities as assigned/needed.

Skills/Specialized Knowledge:

  • Highly proficient in computer software programs such as, word processors, excel spreadsheet programs and database systems
  • Strong mathematical skills
  • Knowledge of state, local and federal collection laws
  • Knowledge of high-volume collections, credit authorization and billing procedures and practices
  • Proficient in property management software (Onesite)  
  • Demonstrate a high attention to detail and excellent organizational skills are also important.
  • Should be a team player that’s self-motivated with excellent communicating skills both verbally and in writing.

Physical Demands:

  • Must demonstrate the ability to stand for periods of time, walk, bend, and stoop to access resident files.
  • Daily review of delinquent and prepay reports
  • Prepare and send management notices to every delinquent resident as dictated by collection plan
  • Contact each delinquent resident at least once weekly by phone
  • Knock on doors of delinquent residents as necessary to collect outstanding funds
  • Provide delinquent resident with approved payment plans and monitor to ensure compliance
  • Prepare all paperwork necessary to file for judgments and writs in DC.

Education and Experience:

  • Degree preferred or equivalent experience
  • A minimum of two (2) years collections experience in property management.
  • Bilingual (Preferred)

Required licenses or Certifications:

Other Requirements:

  • Must be reachable at all times during workday via email or phone for collections updates
  • Demonstrate skill in providing leadership in a supervisory capacity and team-based environment. 
  • Demonstrate ability to meet with delinquent residents’ daily/weekly to identify and establish payment plans.

Edgewood prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including:

  • Medical, Dental & Vision
  • Prescription Drug Program
  • Paid Vacation & Holiday
  • Paid Personal/ Sick Leave
  • Company Paid Life Insurance
  • Company Paid AD& D Insurance
  • Company Paid Short- Term
  • Company Paid Long-term Disability
  • Supplemental Life Insurance
  • Dependent Supplemental Life Insurance
  • Educational Assistance
  • Financial Planning
  • Retirement Savings Plan with company matching
  • Company outings and events

Edgewood Management Corporation is committed to a diverse workforce and is an Equal Opportunity Employer.

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