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Front Desk Agent

3 months ago

Hollywood, United States Lexen Hotel - Hollywood Full time

**_FRONT DESK_**
- Greet every guest. (SMILE, Good Morning, Good Evening, Good Night) Be personal but respect guest’s privacy.
- Guest comes here to relax. Be courteous, knowledgeable and helpful. All GUESTS, sometime language can be barrier, please assist.
- User of terminals is REQUIRED for all Check-In customers.
- Hotel phone must be answered in 3 rings with APPROVED Greeting. Use cordless phone if walking away from the front desk.
- Be Professional, respectful with ALL Guest and Co-Workers.
- Must collect all car keys, it’s very difficult for evening and night shift to move cards with out keys
- Be careful with parking at apartment complex.
- Any emergency situations, everyone must inform upper management
- Keep front desk area clean. Do not leave your personal stuff here.
- Lock / keep cash register safe when away from desk
- Do not do personal work at work, like homework, watching movies.
- Do not bring your personal friends, family at work. This a place of work. It does not look good front of guest
- Smoking during your breaks only. Absolutely no alcohol, weed at work. Even if you have license.
- Must keep door open when entering guest room for guest and our safety.
- Do not keep access cash in drawer.
- Must keep track of all master keys.

**_Uniform_**
- Approved uniforms with vest with name tags required all times at duty.
- Black Professional Blazer Required
- Black Pants, black shoes (dress shoes)
- Well Groomed, hair tied-up (professional look). No visual tattoos or piercing allowed.
- No personal items in the front (cell phone, purse, charger, makeup, food/drinks)
- Lunch/dinner in the back of the office.

**_Absence Request_**
- Absence request two weeks in advance - wait on manager’s approval
- If emergency reason, can’t make it to work. Call hotel directly and we’ll find someone else.
- **DO NOT CALL OTHER EMPLOYEE DIRECTLY.**

**_GOALS_**
- Social Media reviews management = response & pictures
- Welcome call Program
- Work together to assist a guest and co-workers

**_RATES_**
- Follow the system RATE PLANS (NOT THE WEEKDAY, WEEKEND RATES MANUAL PLANS)
- DO NOT OVERRIDE THE RATES

GUEST IS A PRIORITY.

SMILE/COURTEOUS IS NOT OPTIONAL, IT’S REQUIREMENT.

LISTEN, ANALYZE AND TAKE APPROPRIATE ACTION.

**Job Type**: Part-time

Pay: $17.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule
- Paid time off

Schedule:

- 8 hour shift
- Holidays
- Nights as needed
- Night shift
- On call
- Weekends as needed
- Weekends only

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel Experience: 1 year (preferred)
- Front Desk: 1 year (preferred)

Work Location: In person