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Full Time Teller

3 months ago

Bethesda, United States NIH Federal Credit Union Full time

Description:
**_ This opening is for our Bethesda branch located in the main NIH Campus. Saturday availability (8am-2pm; 3 out of 4 Saturdays a month) required for all frontline positions. Associates will get a flex day off during the week when they are scheduled to work Saturdays._**

**We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience Come join the credit union movement and **_Discover Banking With Heart _**at NIHFCU**
- At NIHFCU, one of our core values is investing in our employees, which is why we offer_
- perks like these:_
- _Benefit Package for all Full time employees includes health, dental, vision, Life_
- insurance benefits_
- _401(K) and profit sharing_
- _Tuition Reimbursement_
- _Career Advancement and development_
- _Credit Union Membership with discounted services and products_

**GENERAL SUMMARY**

Responsible for: Under general supervision, but following established policies and procedures performs a broad range of activities to include excellent service to the Members, Referring and Cross-selling Credit Union services, accurately balancing each day's transactions, verifies cash and general ledger totals. Provide a variety of Member service functions such as processing savings accounts, checking accounts, loan transactions and cashing checks. Assists with balancing the branch's daily activities and totals.

**MAJOR DUTIES AND RESPONSIBILITIES**
- Member Service:_
- Consistently adhere to Operational Procedures, Controls, and Services Levels consistent with NIHFCU standards.
- Represents the Credit Union to the Members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
- Ability to demonstrate quality member service in a high pace branch environment to include interactions with Members and peers.
- Attend required training and take initiative to maintain and develop needed knowledge and skills required to maintain effective performance.
- Remains calm during challenging member interactions and escalate such situations as appropriate.
- Complete required Compliance and assigned online training courses within specified periods.
- Demonstrates a sound knowledge of computer software as it relates to job functions and/or necessary use. Ability to function in a financial institution environment and utilize standard office equipment including but not limited to PC, fax, copier, telephone, etc.
- The ability to be bonded.
- Sales, Service and Referrals:_
- Ability to explain various benefits and features of Credit Union products and services with the intent to refer and cross-sell.
- Meet established Sales, Service and Referral Goals and other initiatives as assigned.
- As Assigned, participate in Orientations, outside Marketing Activities and Events.
- Operational Effectiveness & Transaction Processing:_
- Accurately process monetary transactions, etc. upon verification of identification, signatures and Member account status and accurately enter transactions into the Credit Union records via the on-line teller terminal.
- Review negotiable items with attention to detail to ensure negotiability.
- Ability to accurately operate and balance a Teller Drawer within specified times.
- Completes high quality work, which is free of errors, thorough, neat and with good attention to detail.
- Achieve Productivity Goals (transactions per hour) per month.
- Alert to Counterfeit Items, Red Flags (Identity Theft Prevention), Forgery (Checks, Money Orders, Travelers Cheques, etc.)
- Assists with balancing and auditing branch functions to include ATM, CDM/TCD and negotiable items.
- Accountabilities:_
- Demonstrate a professional image when representing NIHFCU (grooming, clothing, tone of voice, mannerism, etc.).
- Maintain a dependable record of attendance and timeliness.
- Thorough knowledge and understanding of all equipment functions/operations and applicable software in the branch.
- Ensure that work practices comply with established NIHFCU policy, procedure, and standards.
- Maintain confidentiality and security of all Member personal and financial information. Access Member or Employee personal and financial information only as required by the job.
- Cover/Float to other branches and/or work extended hours to include Saturdays as determined by Management
- Perform other related work as assigned and initiative using available resources to achieve established goals.
- May be transferred to other Branches and Branch Departments as assigned by Management.
- Report to the position Supervisor, Risk Management, the VP of Human Resources or to the complaint vendor any actual or suspected fraud or financial dishonesty or wrongdoing involving Member transactions, Employees, or NIHFCU.

**_ Floating_**:
May be transferred to other Branches and Branch Departments as assigned by Management. All employees are required to float as assigned and travel to other branche