Teller Operations Coordinator

1 month ago

Bethesda Pointe Durham NC United States First Horizon Bank Full time

Location: On-site in Durham, NC.

A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships and thrive on working with a team, this could be the perfect career opportunity for you.

Key Responsibilities Include

  • Leads the Customer Service Satisfaction of the Banking Center, including resolving customer issues with a manner that is consistent with goals.
  • Leads the Technical Performance of the Financial Center through maintaining control over key risk areas of the center, including tellers difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
  • Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
  • Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
  • Maintain work flow and handle scheduling the tellers.
  • Responsible for evaluating the employee’s performance and counseling when needed.
  • Determine and satisfy training needs and establishing performance plans.
  • Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.
  • Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
  • Assists in conducting meetings to promote sales, product knowledge and customer service
  • Explains product benefits, changes, restrictions, requirements, and any other relevant product information to customers and tellers.
  • Responsible for ensuring proper control and maximum efficiency in the teller line.
  • Ensures all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing.
  • Control the inventory of cash, Traveler’s checks, Official Checks and Personal Money Orders through dual control.
  • Monitors the daily balancing and processing of ATM, including the processing of all entries, servicing and required audits.
  • Responsible for the verification of deposits in the night and lobby depository.
  • Alerts tellers about any suspected fraud, kiting, theft or other illegal activity.
  • Secures all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day.
  • Responsible for monitoring, controlling teller cash limits and branch cash.
  • Accountable for ensuring that the total cash in the branch is balanced daily.
  • Coordinate and assist with the dual control vault responsibilities.
  • Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.

Qualifications Include

  • High school diploma or equivalent, bachelors degree preferred
  • 2-5 years of related experience or equivalent combination of education and experience
  • Experience with a 10 key calculator and Microsoft Word, Excel, Outlook
  • Prior Teller Experience preferred 

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube

 

BehaviorsRequired
  • Team Player: Works well as a member of a group
  • Enthusiastic: Shows intense and eager enjoyment and interest
MotivationsPreferred
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • Teller Operations Coordinator

    1 week ago

    Durham, United States First Horizon Bank Full time

    Location: On site at location listed in job posting A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships and...

  • Teller Operations Coordinator

    2 months ago

    Durham, United States First Horizon Bank Full time

    Location: On-site in Durham, NC. A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships and thrive on working...

  • Teller Operations Coordinator

    1 month ago

    Durham, United States First Horizon Bank Full time

    Location: On-site in Durham, NC. A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships and thrive on working...

  • Teller Operations Coordinator

    2 weeks ago

    King, King, NC, United States, 27021 First Horizon Bank Full time

    Location: On site at location listed in job posting.  A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships...

  • Teller Operations Coordinator

    2 weeks ago

    Wake Forest, Wake Forest, NC, United States, 27587 First Horizon Bank Full time

    Location:    12217 Capital Blvd Wake Forest NC 27587 A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships...

  • Teller - Bethesda

    2 days ago

    Bethesda, United States WesBanco Bank, Inc. Full time

    Requirements High school diploma or GED required. Cash handling and customer service experience preferred. Job Description Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The teller is charged with accepting and accurately processing...

  • Operations Vault Teller

    2 months ago

    Nashville, Nashville, TN, United States First Horizon Bank Full time

    Location: On site at location listed in job posting At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where...

  • Teller

    7 days ago

    Franklinville, NC, United States First Horizon Bank Full time

    Location: On site at location listed in job posting Are you a people-person who enjoys interacting with clients? Tellers are the foundation of our customer service and help ensure we are the area's preferred bank. You'll provide excellent service, accurately process financial transactions, and promote First Horizon's products and services. We provide...

  • Teller Supervisor

    4 days ago

    Lake Zurich, IL, United States Wintrust Financial Full time

    Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank...

  • Teller

    1 week ago

    Clemmons, Clemmons, NC, United States, 27012 First Horizon Bank Full time

    Location: On site at location listed in job posting.  SUMMARY Are you a people-person who enjoys interacting with clients? Tellers are the foundation of our customer service and help ensure we are the area's preferred bank. You'll provide excellent service, accurately process financial transactions, and promote First Horizon's products and services. We...

  • Store Customer Experience Coordinator

    3 months ago

    Bethesda, United States TD Bank Group Full time

    We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. **Store Customer Experience Coordinator (20hrs) Wisconsin Ave** 351598BR Retail Banking Customer Service Bethesda , MD March 1, 2022 **Company Overview** **About TD Bank, Americas Most Convenient Bank** TD Bank,...

  • Teller

    2 months ago

    South Asheville, Asheville, NC, United States, 28803 First Horizon Bank Full time

    Location: On-site in Asheville, NC Are you a people-person who enjoys interacting with clients? Tellers are the foundation of our customer service and help ensure we are the area's preferred bank. You'll provide excellent service, accurately process financial transactions, and promote First Horizon's products and services. We provide complete training to set...

  • Part- Time Teller

    3 weeks ago

    Bethesda, United States Currency Exchange International Full time

    Currency Exchange International (CXI) is a Money Service Business based in Orlando, Florida.Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI’s primary business channels to...

  • Teller - Durham West

    4 weeks ago

    Durham, United States Wells Fargo Full time

    Why Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to...

  • Teller Supervisor

    4 days ago

    Chicago, IL, United States Wintrust Financial Full time

    Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank...

  • Branch Operations Supervisor

    1 week ago

    Bethesda, Maryland, United States Trustar Bank Full time

    Job OverviewKey Benefits:401(k) plan401(k) matching contributionsPerformance-based bonusesCompetitive salary structureComprehensive dental coverageHealth insurance optionsCareer advancement opportunitiesPaid time off policiesTraining and development programsVision care coverageWellness resources availableTrustar Bank is a community-focused financial...

  • Branch Service Manager

    2 days ago

    Bethesda, Maryland, United States EagleBank Full time

    About the RoleWe are seeking a highly skilled Branch Service Manager to join our team at EagleBank. As a key member of our branch operations team, you will be responsible for ensuring the smooth day-to-day operations of our branch, while also driving sales and service excellence.Key ResponsibilitiesSupervise the daily operations of the branch, ensuring...

  • Wells Fargo

    1 week ago

    Durham, United States WELLS FARGO BANK Full time

    Why Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to...

  • Operations Coordinator

    5 days ago

    Bethesda, Maryland, United States Leidos Full time

    Position Overview:Leidos is seeking qualified candidates for the role of Operations Coordinator in Northern Virginia. Candidates must possess or be eligible to obtain a TS/SCI clearance with a polygraph examination and be prepared to work a rotating 24/7 shift schedule, including weekends and holidays.As Operations Coordinators, individuals will be tasked...

  • Float Teller

    1 week ago

    Seymour, TN, United States First Horizon Bank Full time

    Location: On site at location listed in job posting.  Are you a people-person who enjoys interacting with clients? Tellers are the foundation of our customer service and help ensure we are the area's preferred bank. You'll provide excellent service, accurately process financial transactions, and promote First Horizon's products and services. We provide...