Patient Care Coordinator

4 weeks ago

Columbia, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

Positions in this function are responsible for checking in, scheduling and staffing patient visits, verifying nursing visits, and generating agency visit authorizations for nursing visits.

The primary role of the **Patient Care Coordinator** is to support the nursing team with scheduling patient visits for home-based and ambulatory infusion suites, where applicable, as well as sending and tracking required plan of treatment nursing orders and supplemental nursing orders.

The **Patient Care Coordinator** also performs other duties as needed based on experience level, including but not limited to assisting with nurse billing tasks.

**Schedule**: Monday - Friday, 8 hr shift anytime between 8:30am - 6:30pm EST w/rotational on-call Saturday shifts once per month

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities**:

- Responsible for the coordination and scheduling of patient visits in the home and/or AIS, as applicable
- Assures timely consistent communication with company personnel and outside providers, in particular with patients, caregivers, and other agencies
- Tracks/documents and faxes nursing orders (POT/485’s) and supplemental physician orders for timely return with appropriate signatures
- Assists with triaging of patient phone calls for nursing
- Assists with the management of FSL scheduling for Optum Infusion Nursing
- Assists with staffing patient visits to subcontracted home health agencies, including sending/retrieving all required documentation for patient management
- Verifies appropriate nursing visit authorization is obtained for agency nurse visits
- Monitors patient hospitalizations and/or events for completion of the required Performance Improvement Program (PIP) event reports by the reporter
- Generates reports through CPR+, CareLink 2.0, Nursing Dashboards and Click as requested
- Attends/assists in Branch/Regional nurse meetings
- Assists with ordering and restocking of nursing supplies as needed
- Verifies patient demographics during the visit scheduling process at start of care (SOC)
- Complies with Company policy regarding the timely completion of required training programs (Learn Source and other programs as assigned); completion of common review-self evaluations; and entry of daily time in Global Self-Service (GSS) system

**What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include**:

- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications**:

- High School Diploma/GED or higher
- 1+ years of previous medical call center experience or medical experience
- Ability to work EST Time Zone hours with 8 hr shift Monday - Friday anytime between 8:30am - 6:30pm EST w/rotational on-call Saturday shifts once per month

**Soft Skills**:

- Excellent interpersonal, communication and organizational skills
- Able to work with a cross-functional team of professionals including dietitians, pharmacists and pharmacy technicians, nurses, case managers, discharge planners, physicians, outside nursing agencies, patients, families and caregivers
- Knowledge of medical terminology
- Previous experience working with an EMR
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every r

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