Patient Service Coordinator

4 weeks ago


Columbia, United States Johns Hopkins University Full time $20 - $22
General Summary/Purpose: Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Coordinate the day-to-day clinical operations for a group of health care professionals. Troubleshoot and resolve problems as they arise; collaborate with others to resolve patient problems or refer patients to appropriate resources. Serve as liaison for the group with the billing office and division management. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, and check-in. Work with others in a team environment. Specific Duties and Responsibilities
Scheduling and Templating:  
  • Schedule patients for medical examinations, consultations and procedures. 
  • Relay information to patients regarding preparation for these appointments. 
  • Coordinate visits either within the department or between several departments. 
  • Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. 
  • Print and mail directions, maps, fee schedules, and department specific information to patients. 
  • Create and maintain physician templates in patient scheduling system, and ensure efficient utilization of the templates.

Registration:  
  • Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. 
  • Obtain and/or verify patient's demographic data by phone or in person. 
  • Confirm appointments by telephone and/or mail. Fill appointment vacancies due to cancellations. 
  • Obtain pre-certifications as required by patients' health care insurers or managed care providers, and ensure that this is done for all patient encounters as required. 
  • Register patients for clinical appointments using computerized database. 
  • Assist patients or family members with the completion of medical insurance forms. 
  • Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. 
  • Arrange or assist in arranging patient transportation when necessary.

Phone:  
  • Answer phones and provide routine information to callers. Call patients to remind them of scheduled visits or follow up on missed appointments.

Billing:  
  • Participate in the billing process by collecting time of service payments (co-pays or balances), or entering charges into electronic billing systems. 
  • Assist with basic insurance and third party queries and explain payment policies. 
  • Reconcile automated records and collected monies at the end of the day and makes deposits in an accurate and timely way.

Clinic Flow and Leadership:  
  • Collaborate with the clinic manager/supervisor to ensure scheduling conflicts are resolved, monitor room utilization, and maintain clinic patient flow. 
  • Intervene, as necessary, on issues relating to patient complaints, health care providers' concerns, and operational issues, and take measures to correct situation or ensures appropriate personnel are involved. 
  • Ensure that administrative and office equipment is maintained in adequate working order and schedule maintenance. 
  • Serve in a leadership capacity with the registration and scheduling staff, setting an example in professionalism, attention to detail and customer service. 
  • Partner with the clinic manager on issues related to front office staff management.

Perform miscellaneous related duties as Minimum Qualifications (mandatory):  
  • High School Diploma or GED. One year work experience in a similar service-oriented industry
 Preferred Qualifications
  • Two years college or equivalent work experience. 
  • Understanding of changing reimbursement policies and third party reimbursement. 
  • Demonstrated knowledge of Windows, MS Word software, and basic computer skills. 
  • Knowledge of medical insurance coverage. 
  • Medical terminology.


  • Columbia, United States Johns Hopkins Medicine Full time

    Position Summary: The Patient Service Coordinator will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience Maintain accurate information on each patient to facilitate the patient encounter Use automated systems to expedite patient scheduling, pre-registration, check-in, and...


  • Columbia, South Carolina, United States Johns Hopkins Medicine Full time

    Position Summary:The Patient Service Coordinator will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experienceMaintain accurate information on each patient to facilitate the patient encounterUse automated systems to expedite patient scheduling, pre-registration, check-in, and check-outWork...


  • Columbia, South Carolina, United States Johns Hopkins Medicine Full time

    The Patient Service Coordinator will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience in the Department of Physical Medicine and RehabilitationMaintain accurate information on each patient to facilitate the patient encounterUse automated systems to expedite patient scheduling,...


  • West Columbia, United States CORA Physical Therapy Full time

    As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient...


  • Columbia, United States Gastro Center of Maryland Full time

    Gastro Center of Maryland has an opening for a Full-Time Patient Care Coordinator. Must have experience in a fast-paced medical environment. Must have exceptional customer service skills, excellent communication skills to schedule appointments, attention to detail and possess a good work ethic. The PCC is responsible for increasing customer satisfaction and...

  • Patient Coordinator

    4 weeks ago


    West Columbia, United States Medquest Associates Inc Full time

    Job DescriptionJob DescriptionPosition Purpose (Mission)In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors...


  • Columbia, United States Ascension Full time

    Details Department:  General Surgery Schedule: Monday-Friday, 8:00am-4:30pm Facility:  Ascension Saint Agnes General Surgery Location: Columbia, MD   Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance...


  • Columbia, United States Prisma Health Full time

    Inspire health. Serve with compassion. Be the difference. Job Summary Incumbents are responsible for aspects of Physician Practice front office management and operation as assigned. May be responsible for some or all front office functions as detailed in the next section. Accountabilities * Responsible for complete and accurate patient registration,...


  • Columbia, MD 21046, USA, United States Pride Health Full time

    Care Coordinator, Patient Care, Coordinator, Patient, Healthcare, Staffing


  • Columbia, United States Vanderbilt University Medical Center Full time

    Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your...


  • Columbia, United States NCH Healthcare System Full time

    DEPARTMENT: 16230 - Emergency RoomLOCATION: 350 7th Street North, Naples, FL, 34102WORK TYPE: Full TimeWORK SCHEDULE: 12 Hour EveABOUT NCHNCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations...


  • Columbia, United States Boone Health Full time

    Job Description Additional Job Information 40 Hours per Week Monday through Friday 8:00 a.m. to 5:00 p.m. Benefit eligible on first day of employment Overview Job Summary Serves as a lead for front office activity. Directs the patient flow process at the physician office. Performs patient check in and appointment scheduling as assigned. Supports Central...


  • Columbia, United States Boone Health Full time

    Job Description Additional Job Information 40 Hours per Week Monday through Friday 8:00 a.m. to 5:00 p.m. Benefit eligible on first day of employment Overview Job Summary Serves as a lead for front office activity. Directs the patient flow process at the physician office. Performs patient check in and appointment scheduling as assigned. Supports Central...


  • Columbia, United States Boone Health Full time

    Description Additional Job Information 40 Hours per Week Monday through Friday 8:00 a.m. to 5:00 p.m. Benefit eligible on first day of employment Overview Job Summary Serves as a lead for front office activity. Directs the patient flow process at the physician office. Performs patient check in and appointment scheduling as...

  • Service Coordinator

    6 days ago


    Columbia, United States Convergint Full time

    **Who You Are** You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and...


  • Columbia, United States Prisma Health Full time

    Inspire health. Serve with compassion. Be the difference. Job Summary Supervises front office and clerical functions in a multi-specialty physician practice setting. Supports the Practice Manager in the daily administrative operations of the practice. Collaborates with physicians in the day-to-day administration and supervision of clinical...


  • Columbia, United States Palmetto Retina Center Full time

    Job DescriptionJob DescriptionA busy Ophthalmology practice specializing in retina diseases is currently seeking an experienced Front Desk Receptionist with 1+ years of experience for a full-time position at the Columbia, SC location.Ideal candidate should have 1+ years of experience in an ophthalmology office, ability to multi-task, and capable of working...


  • Columbia, United States Palmetto Retina Center Full time

    Job DescriptionJob DescriptionA busy Ophthalmology practice specializing in retina diseases is currently seeking an experienced Front Desk Receptionist with 1+ years of experience for a full-time position at the Columbia, SC location.Ideal candidate should have 1+ years of experience in an ophthalmology office, ability to multi-task, and capable of working...


  • Columbia, United States Find Great People Full time

    Our client, an industry leader in infusion and in-home health care represented across the southeast is seeking an *Insurance Case Manager/Patient Account Specialist* to join their team! This is a permanent opportunity offering benefits.This role will work closely with clinical staff coordinating patient care and will verify patient’s health benefits and...


  • Columbia, United States Natural Resources Conservation Service Full time

    Summary This position is located in the South Carolina State Office on the staff of the State Conservationist Natural Resource Conservation Service (NRCS), US Department of Agriculture (USDA). The incumbent serves as a State Coordinator in promoting and fostering conservation partnerships and cooperative relationships with environmental groups and...