Patient Care Specialist

4 weeks ago


Columbia, United States NuVasive Full time

Job Summary and Primary Responsibilities

As a Patient Care Specialist with NCS, you will drive a positive, seamless post-surgery patient experience through exemplary communication and customer service. In addition to billing and collections, you will field questions and educate patients on financial assistance as needed. You will also collaborate with patients and insurance companies to resolve any potential billing roadblocks. This is an entry-level position that will provide you with a variety of development opportunities to further your career in medical billing and customer service.

Understands and maintains all governmental, regulatory, and company billing and compliance regulations and policies for payers Assists patients in the resolution of the accounts, including processing payments by phone, setting up payment plans, filing appeals, and providing information to patients regarding intraoperative monitoring (IOM) services Addresses patient billing inquiries and concerns from patients, surgeon offices, and facility customers Obtains and documents all necessary information by contacting the patient, physician's office, hospital, next of kin, insurance carrier, etc. Identifies and reports to management any payer issues with regards to billing and collections Reviews and logs correspondence regarding patient balances and collections Processes, maintains, and rectifies accounts/records in a timely manner Performs other duties as assigned Required Skills / Capabilities

Basic Qualifications:

High level of quality awareness, accuracy, and attention to detail Strong communication, organizational, and problem-solving skills Data-oriented with basic proficiency in MS Office Applications, strong analytical skills, and the ability to create detailed reports Sense of urgency and customer-oriented mindset with understanding of Health Insurance Portability and Accountability Act (HIPAA) compliance and Protected Health Information (PHI) Ability to work independently, multitask and handle various priorities in a fast-paced environment Effective verbal and written communication skills Education and Experience

Preferred Qualifications:

Typically requires a minimum of 1-2 years of related experience High school diploma or equivalent required

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