Campus Resource Coordinator

2 weeks ago

Sacramento, United States Alliant International University, Inc. Full time

Alliant International University is a professional practice University committed to excellence in four areas: Education for Professional Practice, Scholarship, Multicultural and International Competence and Community Engagement. The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations. Through its Mission, the University's goal is to equip students with the competencies they need to provide public benefit and make an impact in their communities by addressing major contemporary social issues. Core competencies of the University's training programs include cultural diversity, which is infused in courses and field placements and is manifest in the diversity of its students, faculty.

**Our Mission**:
**Our Vision**:
An inclusive world empowered by Alliant alumni.

Reporting directly to the Associate Director of Campus and Student Services or their delegate, the Campus Resource Coordinator provides administrative support, on-site IT and facilities assistance, and operational aid to students, faculty, and staff. Serving as a liaison and point of contact, the coordinator supports various university services such as IT, Student Advising, Campus Operations, and Admissions.

This on-campus position entails providing 70% administrative and customer service support, along with 20% IT support and 10% facilities management responsibilities. Office hours vary with evening and weekend rotations required. Infrequent/limited, if required, support is needed on other campuses.

**Starting Salary**: Non-exempt position at $30.77 an hour ($60,000 annualized) based on experience and geographical location.

**Minimum Qualifications**:
**Education**: Bachelor’s Degree or an equivalent combination of education and experience.

**Skills**:

- Strong customer service skills.
- Proven ability to work independently and collaborate with various departments.
- Effective verbal and written communication skills.
- Consistent delivery of friendly service in all interactions.
- Focus on finding solutions while adhering to university policies.
- Proactive in building relationships and achieving business objectives.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong organizational, analytical, and problem-solving skills.
- Commitment to confidentiality and integrity.
- Thorough understanding of the University's mission and values.
- Demonstrated technical skills, preferably within student information systems.
- Good, hands-on technical knowledge of PC operating systems and web-based platforms.

**Duties & Responsibilities**:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Fulfill all assigned tasks and responsibilities as directed by the leadership team.
- Assist with Student Advising tasks.
- Perform computer-related deployment and maintenance tasks.
- Support faculty, staff, and students with computer-related problem evaluation, troubleshooting, and issue resolution.
- Monitor and resolve tickets through the IT helpdesk and Alliant Integrated Services.
- Organize and input data into databases.
- Coordinate various events with campus and regional directors, including those for prospective students, professional development, and student engagement.
- Maintain positive relations with students, faculty, and staff.
- Keep accurate records and documentation, including notes in CNS/Salesforce for communication tracking.
- Provide feedback on process improvements based on stakeholder input.
- Assess students' needs and provide appropriate support.
- Perform additional duties as directed by the Associate Campus Director/Student Advisor, including project planning and general administration.
- Manage attendance rosters according to university policies, initiate retention procedures, and communicate updates to stakeholders.
- Ensure timely communication to faculty, students, and staff through appropriate channels.
- Prepare classrooms, equipment, and facilities for daily activities.
- Assist with room reservations.
- Support the campus in the absence of the Associate Campus Director/Student Advisor.
- Perform any other duties as assigned.

**Supervisory Responsibility**:
**Direct Reports**: None.

**Indirect Reports**: Student Assistants.

**Contact Responsibility**:
**Internal**: Interacts with supervisor to receive direction and instructions and/or review of work results. This position with work closely with colleagues in multiple departments including faculty, IT, facilities, as well as other University Campus Managers and Directors to support both students and colleagues in achieving student success and department goals.

**Primary Work Location, Hours & Travel Requirements**:
**Office Location**: On Campus.

**Work Hours**: Standard office hours, this is a 37.5-work week, vary with evening and

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