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Customer Service Administrator

4 months ago

Tempe, United States General Parts Group Full time

**Service Administrator**

**Phoenix AZ 85040**

**Unlock Your Potential as a **Service Administrator****

**Position Summary**:
The Service Administrator works directly with the service department to assist in the billing process and to resolve customer disputes.

**Essential Functions**:
1. Assists in fielding questions and complaints regarding customer service and billing issues.

2. Interacts with warranty administrator to assist with warranty processing.

3. Interacts with third party billing agencies to resolve disputes and to ensure invoices are paid within a timely manner.

4. Assists dispatch with generating work orders, entering notes for billing, and entering new equipment information into the system.

5. Makes follow-up calls to new and existing customers to inquire about the service they received.

6. Understands and communicates credit/collections guidelines and resolves situations accordingly.

7. Follows safe work practices and accident prevention procedures.

8. Performs other duties as assigned by the Branch Manager.

**Responsibilities of the Position**:
Team Player: This is a non-supervisory role, reporting to the Branch Manager.

Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

**Minimum Qualifications**:
Educational Foundation: High School diploma or its equivalent.

Experience Insight: Two years of education and/or experience in a related field.

Exceptional Communicator: Strong customer service, communication, and problem-solving skills.

Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.

Safety-First Attitude: Prioritize safety in all you do.

Self-Motivated and Organized: Excel at working independently with mínimal supervision.

**Physical Demands**:
Office Oasis: Primarily, work in a typical office environment.

Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.

Balanced Posture: A mix of sitting, walking, and standing throughout your day.

Tech-Savvy: Comfortably operate computers and office equipment.

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