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A/r Medical Billing Insurance Follow-up and

2 months ago

Hanover, United States Maryland Primary Care Physicians Full time

Physicians Management Group, which provides all administrative services for Maryland Primary Care Physicians LLC, has an opportunity for a Billing Supervisor of Insurance Follow-Up and Collections Representatives. This position oversees the day-to-day operations and activities of the Insurance Follow-Up and Collections Representatives and reports to the Billing Manager.

Responsibilities and daily work activities include but are not limited to the following:

- Promote a positive, fair, and open environment within the department. Must be proficient in conflict resolution, group interaction, and team building.
- Serve as the first point of contact for Insurance Follow-Up and Collections Representatives and with other staff regarding operational processes and issues.
- Manage and resolve escalated customer communications, concerns, conflicts, or issues.
- Inform management if there is a problem meeting task expectations in the required time frames.
- Assist and provide necessary on-the-job training and flow of information to all personnel.
- Monitor claims submissions, insurance payments, and denials to identify trends and possible issues.
- Supervise Insurance Follow Up and Collections Representatives:

- Monitor the revenue cycle activities and resolves any issues.
- Monitor the staff's workflow and assign personnel as needed to the various duties to ensure continuous improvement of procedures and processes within the billing department.
- Inform management of personnel issues and other pertinent information affecting the billing operation.
- Use performance management tools and processes (e.g., review of employee work quality through conducting assessments) to evaluate employee performance; evaluate performance assessments against identified success metrics.
- Provide coaching and feedback, and conduct performance reviews.
- Stay abreast of insurance policy and procedure changes and assist staff with these changes.
- Review and process bad debt and self-pay collection accounts as needed to fill in for staff.
- Identify and resolve insurance company reimbursement and processing concerns.
- Research and resolve credit balances every month as needed to fill in for staff.
- Perform other duties as assigned.**TRAINING TO TAKE PLACE ON-SITE.**

**Knowledge, Skills, and Abilities**:
Required vaccinations (unless approved medical or religious exceptions): COVID-19, Flu, and MMR

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

Schedule:

- Monday to Friday

Application Question(s):

- Do you have Medical Billing Experience
- Do you have supervisory or management experience?
- Have you worked with Epic software?

**Experience**:

- Medical Billing: 3 years (required)
- Supervisory: 2 years of leadership experience (e.g. Team Lead, Supervisor, Manager) (required)
- EPIC: 1 year (preferred)

Work Location: One location

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

**Experience**:

- ICD-10: 1 year (required)

Work Location: In person