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Shift Leader
3 months ago
Wash U Carwash is a locally owned Express Exterior Car wash who values hard work, professionalism, and an optimistic attitude. The right person for our Team will be outgoing, process driven, fast paced, and enjoy working as a team to accomplish goals.
As a Wash U Shift Leader, your role is to oversee the daily operations of a car wash facility during your designated shift. You will be responsible for ensuring that the car wash operates efficiently, meets quality standards, and provides excellent customer service. Here is a typical job description for a car wash shift leader:
Operational Supervision:
- Coordinate and supervise the activities of car wash staff during your shift.
- Ensure that all car wash equipment is operating effectively and perform routine maintenance checks.
- Monitor the car wash process to ensure efficiency, quality, and adherence to established procedures.
- Address any equipment malfunctions or issues promptly and report them to the appropriate personnel.
- Assist in training new employees on car wash procedures and safety protocols.
Customer Service:
- Provide exceptional customer service by greeting customers, answering their questions, and addressing any concerns or complaints.
- Ensure that customers are satisfied with their car wash experience and handle any customer inquiries or issues that arise during your shift.
- Maintain a clean and inviting car wash facility to enhance the customer experience.
- Promote and upsell additional services or car wash packages to customers.
Staff Management:
- Assign duties and responsibilities to car wash staff members, ensuring that tasks are completed efficiently and effectively.
- Provide guidance, support, and on-the-job training to staff members.
- Monitor staff performance, address any performance issues, and provide feedback.
- Collaborate with the car wash manager to schedule employee shifts and ensure adequate staffing levels.
Quality Control:
- Perform regular inspections of vehicles before and after the car wash process to ensure quality standards are met.
- Address any customer complaints or concerns related to the car wash process or quality of service.
- Implement and enforce safety procedures to ensure a safe working environment for employees and customers.
- Monitor the overall cleanliness and appearance of the car wash facility, ensuring it meets established standards.
Administrative Tasks:
- Keep records of daily operations, including the number of cars washed, revenue collected, and any incidents or issues that occurred during your shift.
- Assist with inventory management, including ordering and restocking cleaning supplies and other necessary items.
- Collaborate with the car wash manager to develop and implement operational procedures and policies.
**Benefits**:
- Free Carwashes
- Flexible Schedule
- Part Time/Full Time positions available 25-40 hours per week.
- Hourly: Starting at $15HR to $16/HR and earn up to $22/HR with bonus incentives.
- Commission on Monthly wash membership sales
- No prior car wash experience needed. Onsite training provided.
Join our growing WashU Team today
Person may be required to work outside in all seasons, all types of weather and in a loud environment due to car wash equipment. The person will be in constant motion and may have physical activities, such as lifting (0-50 lbs.), bending, reaching and stooping
