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Bilingual Evv Coordinator

4 months ago

Chandler, United States Arion Care Solutions Full time

** Must live in the Greater Phoenix Metro Area **

** Must be Bilingual (English/Spanish) **

**PURPOSE**:
To assist and support management teams with EVV-related tasks and processes.

**COMPETENCIES**:

- Must be at least 18 years of
- Pass required background
- Strong customer service experience
- High School Diploma
- Ability to learn new software
- Experience with developmental disabilities is a must
- ** Must be able to work flexible hours**:

- ** Must be Bilingual (English/Spanish)
**ESSENTIAL JOB FUNCTIONS**:

- Respond to all communication from members, families, and staff in a timely and professional
- Manage current Spoke Choice clock-ins,
- Monitor timecard errors,
- Monitor EVV location issues,
- Monitor provider engagement in SpokeChoice engagement (entering times daily)
- Monitor guardian engagement in SpokeChoice engagement (approving times daily)
- Monitor ATC tasks, HAH data and ECH note
- Monitor RSP daily times,
- Communicate and problem solve EVV/SpokeChoice related challenges with providers and
- Coordinate FOB and designee
- Maintain ongoing EVV-related attestations (provider and guardian).
- Support SpokeChoice and EVV-related troubleshooting
- Coordinate daily provider schedules (including schedule changes, missed/rescheduled sessions )
- Enter and maintain daily provider
- Communicate SpokeChoice/EVV-related reports with team
- Ability to work a flexible schedule in order to meet
- General office duties including data entry, spreadsheet maintenance and report
- Work as a team member with others to assist with their duties as necessary and
- Follow all company and State policies and procedures including, but not limited to:

- Reporting to work on time as
- Refraining from excessive
- Obtaining prior approval for desired time
- Maintain company property and
- Maintain all records, logs, and other documentation as required by company and funding source policy and
- Maintain professional demeanor and protect confidentiality of member, staff and agency information.
- Other duties as assigned

**EQUIPMENT NORMALY USED**:

- Smart Phone
- Laptop
- Multi-functional Printer

**PHYSICAL AND MENTAL REQUIREMENTS**:

- Ability to lift items weighing up to 30
- Patience: Ability to exercise restraint and self-control in potentially high stress, challenging situation

**WORK ENVIRONMENT**:

- This job operates as a remote tele-work position, as Arion Care Solutions does not provide a separate workplace at a corporate location. Working from home requires a high degree of discipline and the ability to have a space dedicated to work in the home and provision for childcare if appropriate.