Intake and Resource Facilitator

2 weeks ago


Albany, United States Brain Injury Association of New York State Full time

Overview: We are seeking a highly organized and detail-oriented Facilitator to join our team. As a Facilitator, you will play a crucial role in ensuring the smooth operation of our office and providing exceptional customer service to our patients. If you have experience working in a dental or medical office setting and possess excellent communication skills, we encourage you to apply. Responsibilities: - Greet and check-in patients, ensuring a positive and welcoming experience - Schedule appointments and manage the office calendar - Answer phone calls and respond to inquiries in a professional and timely manner - Maintain patient records and ensure accuracy of medical documentation - Coordinate with healthcare providers to facilitate patient care - Manage billing and insurance claims processes - Follow HIPAA guidelines to maintain patient confidentiality - Assist with general office tasks such as filing, data entry, and inventory management Requirements: - Previous experience working in an office environment, preferably in a dental or medical setting - Knowledge of dental or medical terminology and procedures - Familiarity with HIPAA regulations and guidelines - Proficient in using phone systems and other office equipment - Strong organizational skills with the ability to multitask effectively - Excellent verbal and written communication skills - Detail-oriented with a high level of accuracy in recordkeeping - Ability to work well under pressure in a fast-paced environment Note: This is a paid position. Internship positions must also be compensated according to labor laws.

Pay: $21.00 - $23.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Flexible spending account
- Paid sick time
- Paid time off
- Vision insurance
- Work from home

Schedule:

- Monday to Friday

Ability to Relocate:

- Albany, NY 12205: Relocate before starting work (required)

Work Location: Hybrid remote in Albany, NY 12205



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