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Centralized Scheduler Ll Revenue Integrity Charge

4 months ago

Orlando, United States AdventHealth Orlando Full time

**Centralized Scheduler ll Revenue Int Charge Audit**

**Location**:
**Orlando South: 601 E Rollins St Suite 400, Orlando, FL 32803**
- Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
- serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
- AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
- We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

**Top Reasons to work at AdventHealth**
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Pet Insurance

**Our promise to you**:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule**: Full Time

**Shift** : Day - Monday thru Friday 8:00 AM - 4:30 PM

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

- Call Performance: Maintains established performance levels. Is available to take scheduling calls from physician

offices while also actively scheduling patients through faxed / scanned requisitions received in the department.
- Scheduling Performance: Creates patient accounts, schedules appointments and pre-registers patients striving to

minimize patient and physician inconvenience through accurate and comprehensive collection of information required for

scheduling, pre-registration, pre-certification (where possible) of procedures.
- Accuracy: Enters accurate information in Scheduling systems with mínimal errors. Validates updates and/or corrects

errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interaction in a

way that preserves customer confidence in AdventHealth and its ancillary services. Reports on errors and mistakes found

in system to promote education, coaching and training opportunities of others where appropriate.
- Efficiency: Obtains any necessary required financial, historical, clinical, or patient information through contact with

Physician offices or other information providers. Uses time wisely and avoids unnecessary or repetitive tasks that may

impact department goals.
- Customer Service: Delivers excellent customer service fulfilling the AdventHealth Mission of extending the healing

Ministry of Christ. Pleasant tone of voice, friendly and helpful attitude, keeps conversation focused collecting required

to scheduled procedure and without involving other departments or supervisors.
- Service Skills: Participates in Customer Service workshops and seminars as recommended by Director. Completes

Customer Service exercises and lessons provided by AdventHealth. Submits results of required competencies or tests on

time.
- Teamwork: Is respectful of co-workers and helps as needed to help others complete assigned tasks. Participates in

activities that promote camaraderie and a friendly workplace. Willingly and enthusiastically participates in

team/department initiatives. Readily voices concerns and problems to managers/supervisors.
- Revenue Integrity: Works with clinical department team members to routinely identify charging opportunities. Audits

and enters charges at or above minimum accuracy and productivity rate. Inputs charges correctly into charge capture

audit system, working with clinical department team members, HIM and PFS to ensure complete and accurate billing.

Monitors reports of accounts via charge capture audit system on a routine basis. Ensures records that are delinquent due to

documentation are escalated appropriately. Works effectively with revenue cycle department to thoroughly understand

how clinical changes impact changes in net revenue.

**Qualifications**:
KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED:

- Ability to work and meet deadlines in a fast-paced, dynamic, project-oriented environment
- Comprehensive end user computer skills; MS Office including Word, PowerPoint, Excel and Outlook; Windows

operating system and Internet
- Ability to read medical charts or dictation, understand services performed and correlate those services to charges on the

bill
- Self-motivation, detail-oriented focus, and outstanding customer service skills
- Effective written and oral communication skills
- Detailed focus on accuracy and completeness of examination documentation requirements
- Knowledge of medical and imaging terminology, modality usage

KNOWLEDGE AND EXPERIENCE PREFERRED:

- Understanding of health insurance author