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Hotel Extensions Coordinator

4 months ago

Hoffman Estates, United States Homelink Corporation Full time

At Homelink Corporation, we provide 24/7, 365 temporary housing nationwide, and have been a leader in our industry for over 20 years. Our solutions have a real impact on every person we assist, from the policyholder to the insurance carrier. We take pride in delivering fast, reliable services that are backed by a strong and caring team.

We are seeking a motivated and dynamic individual with excellent communication and multitasking skills who can thrive in a fast-paced, remote environment. This position is full-time (40 hours/week).

**Position Benefits**:
Competitive pay, health, vision, dental and life insurance, paid time off, 401(k) with company matching after one (1) year, and on the job training.

**Job Summary**:
Our Hotel Extensions Coordinator will primarily assist policyholders already placed in a hotel with any extension needs. This individual is also responsible for securing initial hotel accommodations/reservations and will work closely with policyholders who have been displaced from their residence.

**Essential Responsibilities**:

- Contact policyholders and coordinate hotel placement for displaced families.
- Extend reservations, research options for hotel relocations, and receive approvals from insurance adjusters.
- Provide an immediate and timely response to families.
- Locate and secure hotel reservations that best suit policyholder needs while providing exceptional customer service.
- Update internal databases, complete necessary paperwork, and communicate hotel details to all parties involved with each claim.
- Address any policyholder concerns during their hotel stay and assist with processing any needed extensions or relocation needs.
- Provide an immediate response and support for a high volume of incoming calls.
- Direct calls to the appropriate parties. Take and relay detailed messages when required.
- Provide superior customer service to policyholders, adjusters, and vendors.
- Timely response and service internal communication regarding Adjuster and/or Policyholder needs.
- Assist with special projects on an as needed basis at the directive of department manager.

**Job Requirements**:

- High School diploma required.
- Bachelor’s degree in Hospitality/Tourism, Communications, or a similar field preferred.
- A minimum of three (3) years of experience in a customer service environment.
- Hotel or housing experience preferred.
- Compassionate and friendly demeanor.
- Professional verbal and written communication skills.
- Excellent attention to detail.
- Proficient in Microsoft Office Programs (Word, Excel, Outlook) and strong data entry/typing skills.
- Good organization and planning skills with the ability to manage several priorities at once.
- Flexible work schedule. Some evenings and weekends may be required.

**Work Environment and Physical Demands**:
This job typically operates in a fully remote environment. This role routinely uses computers, phones, etc.

While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers. The employee frequently is required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.

This position is full-time. **It will require a flexible schedule that may necessitate evening and/or weekend coverage.** Position will require on-call responsibilities/support as scheduled by management.

**Other Duties/Considerations**:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.