House Attendant Lead

1 month ago


Napa, United States Carneros Resort and Spa Full time
Job Summary

The House Attendant Lead serves as a primary point of contact for questions and/or complex problems in partnership with Housekeeping leadership. This role also performs the responsibilities of a House Attendant to include cleaning and maintaining the appearance of the public areas of the hotel deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific).ResponsibilitiesQualifications

  • High School diploma or equivalent and at least 1 year of experience in a hotel or a related field preferred.
  • Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure. Job Responsibilities
    • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
    • Clean/Buff floors daily according to hotel standards.
    • Shampoo carpets in the public areas according to hotel standards.
    • Shampoo furniture as needed according to hotel standards.
    • Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
    • Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner.
    • Practice safe work habits to ensure safety to guests fellow associates and self.
    • Handle items for "Lost and Found" according to Aimbridge Hospitality standards.
    • At the end of the shift turn in all keys and assignment sheets to the Housekeeping or Front Office.
    • Complete daily assignment check list and submit to supervisor at the end of the day.
    • Perform other tasks/jobs as assigned by the supervisor or manager.

      Source: Hospitality Online


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