Customer Care Analyst

3 weeks ago


Warrenton, United States TEEI Full time

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement.

**Duties**:

- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Provide accurate information about our products and services
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Conduct outbound calls to follow up with customers and provide additional support
- Utilize phone etiquette skills to ensure positive customer interactions
- Perform data entry tasks to update customer records and maintain accurate information
- Analyze customer feedback and identify areas for improvement in our processes or services
- Communicate effectively with customers, colleagues, and other departments to ensure a seamless customer experience
- Upsell products or services when appropriate to maximize sales opportunities

Qualifications:

- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills
- proficiency in English and Spanish is a plus
- Strong problem-solving skills and the ability to think critically
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in data entry and computer skills
- Ability to work independently as well as part of a team

**Benefits**:

- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career growth and advancement within the company

Pay: $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- Hybrid work

Ability to Relocate:

- Warrenton, VA 20186: Relocate before starting work (preferred)

Work Location: Hybrid remote in Warrenton, VA 20186


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