Lead Director

2 weeks ago

Woonsocket, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**
Lead Director of Immunization Growth & Analytics COE will lead a team of 2+ direct reports and a total team of 8+ in ideation, refinement, and sizing of growth tactics for the retail pharmacy immunization portfolio as well as drive innovation and operational excellence throughout the immunization portfolio through data, insights, dashboards, and monitoring of KPIs

You will be leading a team focused on:

- Evaluating, designing, and implementing new growth strategies within the immunizations portfolio
- Creating business cases to support prioritization of growth tactics
- Partnering cross-functionally to identify colleague and customer needs and develop solutions and tactics to drive growth
- Tracking progress against key milestones, and creating and implementing value-based metrics and analysis to measure outcomes
- Delivering quantitative and qualitative analyses with slide presentations and storytelling that will simplify complex problems into simple for solutions for leadership to weigh in on
- Assisting in creating executive level readouts and presentation materials for leadership
- Developing dashboards to be leveraged by the immunizations team and key stakeholders to monitor performance of our business
- Conducting deep dive analytics to identify opportunities for innovation and process improvement
- Performing root cause analysis and ad hoc research to diagnosis gaps in our workflow and patient experience
- Simplifying complex datasets and identifying actionable insights that drive value

This job might be for you if:

- You are enthusiastic about purpose driven work and are passionate about helping patients stay on track with their preventative care
- You're energized by being part of a large cross functional team working in a fast-paced environment. You enjoy working in teams with a diverse set of experiences and backgrounds. You listen to others’ ideas with an open mind.
- You’re a leader. And you know this means more than leading people. You know that it means taking initiative with a project - anticipating the next steps and taking action before asked. You also know that it can mean leading from behind and stepping in with much needed support.
- You enjoy solving complex problems. If you don’t know how to do something, you work to find the answers. You don’t get frustrated easily when something doesn’t go the way you planned.
- You can take complicated concepts and communicate them effectively to a variety of audiences. You write well. You pay attention to the details. You can articulate your thoughts eloquently. You have a track record of successfully influencing senior leadership and clients.
- You are self-motivated. You take ownership of your work and your team’s work. You pay attention to the details. You notice that the phrase “You pay attention to the details” was used twice in this job description.
- You enjoy spending your weekends reading the health section of the paper or listening to healthcare podcasts. You’re interested in tracking how the industry is evolving and like understanding the intricacies of it.
- You love numbers and can track a multitude of key operational and financial metrics with ease
- You “think big” and encourage others to take calculated risks in exploring unconventional ideas and challenging the status quo

**Required Qualifications**
- 7+ years of experience in healthcare in a role that involves strategic problem solving and/or new product development (e.g., consulting)
- 7+ years of demonstrated organizational skills (e.g. project management experience or managing cross-team/department initiatives with demonstrated success)
- 5+ years of data analytics experience working with large data sets and using Excel, SQL, Python, and/or other equivalent analytics tools
- 5+ years leading cross-functional teams in a matrixed environment

**Preferred Qualifications**
- Ability to compile data insights through descriptive or statistical analyses to support, maintain, and measure program initiatives
- The ability to communicate effectively and succinctly with a diverse range of stakeholders, both verbally and on paper, and with all levels of an organization
- A highly developed ability to build high performing teams by managing, develo

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