Client Services Delivery Specialist

3 weeks ago

Fairfield, United States SGS Full time

**Company Description** We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.**
**Job Description** SUMMARY**
- Responsible for coordinating SGS services locally and globally. Specifically, for furniture and Juvenile products.

**JOB FUNCTIONS**

**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
- Receive Orders from clients, sales and account management Teams for the local and global operations.
- Ensure proper documentation and order processing
- Opens orders and quotations in Systems
- Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements.
- Escalates non routine order, inquiries or service delays concerns or issues to Client Service Manager for resolution.
- Coordinates invoicing
- Set up new accounts, issue credits and rebills as required

**Qualifications** EDUCATION AND EXPERIENCE**

**Required**:

- Bachelor’s degree AND
- Minimum 2 years of experience

OR equivalent combination of education and experience

**Preferred**:

- Bachelor’s degree in Science.
- 2 years of experience in office environment.

**KNOWLEDGE / SKILLS / ABILITIES**
- Language Skills: English
- Reasoning Skills/Abilities: Intermediate/Advanced level required/preferred
- Computer Skills: Microsoft Office (outlook, word, excel)

**Additional Information** WORK LOCATION**

**Location of the Job**: New Jersey, USA

**Work Schedule**:

- Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Work requires willingness to work a flexible schedule
- Ability to work from home when approved
- Longer hours, evenings and/or weekend work will be necessary as job duties demand

career at SGS enables you to collaborate in an open, friendly and supportive culture that thrives on teamwork, and flourish in an environment where people respect and help each other to grow and succeed. Expand and enrich your career through endless opportunities to learn, grow your expertise and fulfill your potential.

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