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Overnight Assistant Hotel Manager

2 months ago

Austin, United States citizenM Full time

**Description**:
As an assistant hotel manager, you are responsible for the day to day operation of the hotel. Naturally you are an excellent ambassador yourself, enthusiastic, optimistic and treating everyone with respect. You work together with your team guiding, coaching, and inspiring them to deliver exceptional service, while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees.

**your typical citizenM shift could include**:
**ensure guest satisfaction**
- welcome our guests and help them check in and check out at the kiosks
- maintain the hotel environment to ensure a clean and comfortable experience
- know the places to shop, eat, drink, club and generally experience the best the city has to offer
- handle reservations and process administrative matters
- work with our Hotel Management System
- manage daily SocietyM meeting rooms and functions where applicable

**stewardship**
- lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM
- ensure a sound understanding of citizenM brand values
- coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
- demonstrate excellent problem analysis skills and decision making
- create shift schedules, ensure adequate cover at all times, and assign daily tasks
- be responsible for your own personal planning and work organization
- ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety

**food and beverage**
- work with the team to serve our guest canteenM
- work with Point of Sale system
- demonstrate exceptional product knowledge of canteenM and guarantee quality
- manage daily f&b revenue targets and drive commitment to monthly results

**maximize revenue opportunities**
- seek opportunities to generate revenue while providing added value to our guests
- coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
- report daily hotel revenue and be responsible for the handling of cash

**cost control**
- manage the purchasing of all food and beverage items and hotel operating equipment
- manage stock in line with fluctuating levels of business, minimizing waste
- ensure the respect for the property in which you work

**do you have what we’re looking for?**:
**you...**
- are fluent in English any other language is considered a plus
- are in possession of a valid work permit
- do not need specific hotel experience but need to have 2 years or more managerial / coaching experience
- are a team player
- love to meet and greet different people
- are passionate about the things you’re doing
- can multi-task

**your shift**
- overnight : 11 pm - 7:30 am
- Availability to work weekends is required_

**what's in it for you?**:
**We...**
- offer you a mobile job, never dull or standard
- offer you a special training program and a personal development plan
- reward you for good performance
- give you an exclusive citizenM outfit

**About citizenM**:
citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditionaland neither are our support offices. We're open-minded, with kind hearts and global minds.

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