Overnight In Room Dining Server

3 months ago

Austin, United States Accor Full time

Company Description

Job Description

Overnight In Room Dining Attendant
You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. 

What is in it for you:

Paid time off Medical, Dental and Vision Insurance, 401K Complimentary shift meal Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our Academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Career development opportunities with national and international promotion opportunities

What you will be doing:

Consistently offer professional, friendly and engaging service Assist guests regarding menu items in an informative and helpful way Have full knowledge of all beverage lists Deliver food and beverage in a timely and accurate manner Pick up orders efficiently from the kitchen Check outgoing orders for quality and accuracy of set up Have full knowledge of all menu items, garnishes, contents and preparation methods Follow outlet policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage Follow daily assigned employee shift side work Paces all In Room Dining order distribution and deliveries to our standards Monitor order/food pick-up/tray assembly/delivery time Assist inspecting hotel hallways/landings for In Room Dining equipment Maintain departmental requisitioned supplies properly stored and organized Follows hotels cleanliness guides Follows hotel uniform and grooming standards Complete overnight floor walk for tray removal and door knob menu retrieval Answer guest calls, take orders, ring into POS system Close checks in a timely manner Other duties as assigned
Qualifications
Previous Point of Sale System experience preferred Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times In Room Dining Department operates 24 hours a day and 7 days a week, candidates must have flexibility/availability to work varying shifts Constant standing and walking throughout shift Frequent lifting and carrying up to 20 lbs Frequent kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps
Additional Information

Austin's newest luxury property, Fairmont Austin offers 1,048 guest rooms and suite, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in on of the fastest growing markets in the United States.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont Austin is proud to be an Equal Opportunity Employer.

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