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Overnight Family Engagement Associate

4 months ago

Baldwin Park, United States City Net Full time

**Overview**:The Family Engagement Associate will provide program support and assist with security at the low-threshold Non-Congregate Shelter. They will assist the Shelter Supervisor in maintaining a positive, professional, and safe environment on the site, protecting against external and internal disruptions. Our Shelter Engagement Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for shelter guests including coordinating check-in, conducting property checks, providing conflict resolution, and driving passenger shuttles to the shelter from community pick-up sites. They will coordinate and assist volunteers in providing meals and other supportive services. Will perform meal setup and cleanup along with cleaning throughout the shift. Additional areas of responsibility include but are not limited to coordinating and performing daily data entry regarding meals, supportive services, and donations; communicating policies and procedures to external constituents (e.g. current or potential providers of meals and/or supportive services); coordinating meetings and referring donations to partner agencies; setting up for and cleaning up after meals; cleaning and maintaining the site; receiving and organizing donations. **City Net’s programs follow Housing First and Harm Reduction service models.**

**Schedule **and Expected Hours**: 11pm-7:30am** This position works four days per week, 8 hours each shift, for a total of 32 hours per workweek. (days to be determined in collaboration with the hiring manager)

**Main Work Location**:Reports daily to the Baldwin Park Family Shelter.

**Requirements**:

- Upbeat passion for ending homelessness
- Flexible and dynamic
- High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
- High levels of responsibility, dependability, and positive attitude
- Respectful and effective verbal and written communication skills (English)
- Experience cultivating and maintaining productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
- Ability to perform crisis intervention and conflict de-escalation as needed
- Understanding of the importance of quality and timely data collection and reporting
- Understanding of or eagerness to learn about the nonprofit, volunteer, and social services sectors
- Ability to work well with people from diverse backgrounds with varying degrees of experience
- Understanding of marginalized communities in general and the conditions that contribute to their marginalization, understanding of homelessness in particular
- Strong interpersonal, planning, and organization skills
- Professional verbal and written communication skills
- Basic computer proficiency including word processing and database management
- Ability to pass background checks successfully upon hire and throughout employment
- Ability to work flexible hours including evenings and weekends
- Excellent professional boundaries
- Ability to adjust to and perform daily tasks
- Willingness to keep site cleaned and maintained (Daily cleaning of restrooms, staff areas, common areas, and grounds)
- Must be authorized to work in the United States for any employer

**Nice To Have**
- Security, overnight bridge housing/shelter coordination, customer service, food service, and/or volunteer coordination experience
- Experience interacting with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking strongly preferred
- Professional experience and homelessness services contacts in Los Angeles County
- Bilingual (English/Spanish)
- Experience in community service, community organizing, and coordinating volunteers
- Professional experience with Microsoft Suite

**Essential Functions**
- Employ crisis prevention and intervention if a conflict occurs
- Diffuse all confrontations in a professional verbal manner
- Act as the liaison with police and other emergency services
- Report and document damage and incidents as necessary
- Coordinate and verify on-site scheduled meals, supportive services, events, and volunteers
- Facilitate the generation of donation receipts and meet data recording requirements as donations come in
- Effectively communicate to residents when meals and services are scheduled
- Effectively greet, engage, and assist all meal and service providers during scheduled shift, including performing set up and clean up tasks such as wiping down tables, etc.
- Complete the daily meal log (currently through Google Forms)
- Receive, organize, and distribute donations
- Organize and maintain inventory of City Net’s storage
- Report needed supplies/donations to Cit