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Resident Services Coordinator

4 months ago

Portland, United States Portland Housing Authority Full time

**Our Resident Services Department is hiring**

Portland Housing Authority (PHA) is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace and home for our staff, stakeholders, and the clients we serve. Our full anti-discrimination policy may be found on our website.

This is a 35 hour a week position. Our Resident Service Coordinator (RSC) assists residents in obtaining the services they need or want to maintain Social & Economic independence, self-sufficiency, and health stability. A Resident Service Coordinator connects residents with services rather than prescribing them. She/he makes service information available to, rather than makes the decision for, the resident. Service coordination responsibilities fall into several categories: research, outreach, service planning and brokering, coordination, problem solving, advocacy, community building, evaluation, and record keeping.
- _Responsibilities_

**A. Service Development, Linkage and Coordination**
- Assists residents in identifying the services and benefits needed to maintain independence, social & economic self
- sufficiency and health stability.
- Links residents with existing services by creating a network of contact persons within the community's social service agencies to facilitate residents’ access to programs.
- Works with residents to develop and implement new on-site services that are specific to residents’ preferences, as appropriate.
- Coordinates and oversees the delivery of supportive services individual and group

**B. Community Building**
- Works with residents to develop a sense of fellowship and community using organization and facilitation skills. This may involve the development of resident associations, project-based newsletters, welcoming committees, orientation packages, support groups, etc.
- Assists residents in securing and/or creating social programming opportunities, which meet the recreational, health, and educational needs of the housing community, and which enhance the quality-of-life at the development.
- Works with residents to resolve individual as well as group conflicts.

**C. Outreach and Advocacy**
- Proactively works with management staff, families, and community social service agencies to identify and address resident problems.
- Refers for case management any resident experiencing problems that threaten health, safety and continued independence, while supporting the resident in remaining at home.

**D. Record Keeping and Other Considerations**
- Keeps appropriate resident files regarding services provided.
- Documents conversations with or about residents, referrals made on behalf of residents, problems identified and residents' refusal or acceptance of services.
- Maintains reports regarding service provision.
- Develops a working knowledge of housing rules and issues such as reasonable accommodations, the lease and lease violations, etc and assist residents in these matters.
- Prepares reports for owner and management, funding sources and regulatory agencies, as appropriate.
- _Skills and Experience_
- Knowledge of community support services available to residents of senior and family developments as well as the eligibility requirements for accessing those services.
- Knowledge geriatrics helpful.
- Ability to establish trusting relationships with residents; individually, and as a group.
- Active listening skills a must.
- Ability to build and expand appropriate programming.
- Ability to advocate for residents.
- Skilled in basic word processing, data management and internet usage.
- _Education_

College degree with a major in social work, sociology, psychology, or another appropriate field preferred. Any equivalent combination of work experience and training in aging, human/social services or related field may be acceptable.
- **This opportunity is covered under Section 3 of the HUD Act of 1968**_

Pay: $47,500.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance

Schedule:

- Monday to Friday

**Experience**:

- human services: 1 year (preferred)

Work Location: In person