Administrative Assistant Ii

3 weeks ago

Sacramento, United States Meals On Wheels By Acc Full time

**ACC Senior Services **is an award-winning not-for-profit provider of culturally sensitive senior care and services in the Sacramento region. Based out of the Greenhaven/Pocket neighborhood of Sacramento, and with over 50 years of experience, ACC offers a continuum of supportive services for older adults and their family caregivers. At ACC we provide older adults with the _comforts of home, the care of family_.

Pay Range: $21-22/HR

**Eligible team members may elect the following benefits**:

- Medical, Dental, and Vision benefits (Kaiser & Sutter plans available)
- Generous Paid Time Off (PTO)
- Company Paid Life Insurance
- 403(b) Retirement Program
- Employee Meal Options
- Employee Discount Program (BenefitHub)
- Employee Recognition Programs
- Employee Assistance Program (EAP)
- Employee Referral Program

Position Summary:
Under the supervision of the Administrative Program Specialist, the position performs a variety of clerical and operational support, involving customer service, document preparation, file and record keeping, statistical reporting and financial transactions. This position works closely with the Director of Programs and reports to the Administrative Program Coordinator. This position non-exempt (hourly).

Job Responsibilities:

- Greets customers in person and by phone with excellent customer service skills; directs them to the appropriate person, handles participant referrals and requests, and/or provide general program information about Meals on Wheels by ACC. Takes messages and effectively delivers messages in writing or electronically.
- Handles participant scheduling and status changes efficiently with appropriate interpersonal skills.
- Administers the scheduling of participants on routes, maintains accurate and current route sheets and maps for the Home Delivered Meals program; works closely with Operations Manager and Program Specialist on route feedback, size and boundaries; suggests changes or adjustments as necessary; makes field notes as appropriate.
- Generates, reviews and processes accurate daily and weekly HDM and Café meal orders.
- Generates birthday reports, and disseminates birthday cards to HDM participants.
- Assembles materials for daily courier.
- Assists with the training of new staff, including Administrative Assistants, interns and volunteers.
- Maintains required confidential participant records and monthly reports pursuant to department, agency, local, State and Federal requirements.
- Inputs and maintains accurate information in appropriate databases, paper files or electronic files; creates/modifies various documents and reports using Microsoft Office software, primarily Excel spreadsheets and database software as requested.
- Maintains proper filing systems in accordance with Office Procedures and accurately file documents and information in the appropriate location.
- Compiles, reconciles, validates and produces program data reports for daily, weekly, monthly, quarterly and/or special assignments as needed; produces reports, including grant requests and service reports, management research and service data as requested by program management.
- Provides support to assigned program area(s) and staff to fulfill program requirements.
- Communicates effectively in English (oral and written) with participants, family and caregivers.
- Performs copying, document imaging, faxing, filing, record keeping, and other basic office functions; collects, processes, and distributes mail, deliveries, and interoffice correspondence efficiently.
- Assists in developing community resources and maintaining a current directory of services pertinent to the needs of frail, at-risk older adults age 60 and older.
- Participates in scheduled in-services, team meetings and other meetings as requested.
- Represent Meals on Wheels by ACC and performs community outreach activities to inform/educate the community/groups about Meals on Wheels by ACC services and programs.
- Assists with training new staff, interns, and volunteers.
- Associate of Arts in basic accounting preferred; three years of experience in an administrative office position required.
- Proficient computer skills, with intermediate-advanced knowledge of Microsoft Office Suite, including Word, Excel, Outlook, Publisher, and Access. Experience in program database software preferred.
- Ability to develop professional, cooperative working relationships with community resources, participants, informal support sources, vendors, other employees and volunteers required.
- Prior experience working with older adults and knowledge of the needs and issues related to the elderly preferred.

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