Hotel Front Desk Agent

3 weeks ago

Austin, United States Doubletree Hotel Austin Full time

As a part of the Front Office Team, you will be the face of the Doubletree Hotel We are seeking an energetic individual that loves creating extraordinary experiences for our guests and fellow associates.

We are loaded with perks: Medical, Dental, and Vision Insurance, 401 (k) with employer matching, Sage and Hilton Hotel Discounts across the US, and SO much more
- Employee Referral Program
- $200 to $1,000 based on position
- Free Onsite Parking
- Numerous recognition programs
- Paid Time off for Vacation and Sick days
- 7 Paid Holidays

**POSITION FOCUS**

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

**ESSENTIAL RESPONSIBILITIES**

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Maintains a friendly, cheerful and courteous demeanor at all times.

**Job Type**: Part-time

Pay: $17.00 per hour

**Benefits**:

- 401(k) matching
- Employee assistance program
- Employee discount
- Referral program

Schedule:

- Evening shift
- Night shift

Work setting:

- In-person

**Experience**:

- Hotel front desk: 1 year (preferred)

Ability to Relocate:

- Austin, TX 78752: Relocate before starting work (required)

Work Location: In person

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