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Front Desk Agent

4 months ago

Austin, United States Hyatt Place Austin Downtown Full time

**_Looking for a fun and growth-oriented career opportunity? We have it all - culture, environment and growth Come check out the Hyatt Place Austin Downtown. Free associate Parking_**:
**Perks**:
Full benefit package including healthcare, vacation, PTO, 401k, parking onsite and more

**What You'll Do**:

- A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
- Check the guest in and out efficiently and in a friendly manner
- Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
- Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
- Assist in maintaining the cleanliness of the lobby and entrance
- Ensure security and confidentiality of all guest and hotel information
- Effectively respond to and resolve guest concerns or complaints
- Perform other duties as assigned

**What You'll Bring**:

- Strong communication skills
- A passion for customer service
- The ability to be flexible and adapt to any situation
- A desire to work as part of the front desk team
- An outgoing personality with a positive attitude
- Previous hospitality experience always helps, but not required
- The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary