Client Support Specialist

3 weeks ago


Chandler, United States Firebrand Services Group Full time

Firebrand Services Group is a leading National Fire & Life Safety Management company, specializing in servicing multi-location retailers and restaurants. Headquartered in Chandler, Arizona, we partner with America’s top vendors who share our passion for delivering a superior level of service. This position is responsible for managing inspections and repairs with our vendor partners to ensure quality and on-time work completion.

**Responsibilities**:

- Prioritize, create and dispatch new work orders via work order management system
- Daily follow up with vendors regarding work orders in progress to ensure on-time completion
- Answer incoming calls from technicians and provide authorization for additional work
- Respond to client inquiries
- Manage and recruit new and existing vendors to enhance and strengthen vendor network

Qualifications:

- Previous customer service/dispatching experience
- High level initiative and strong attention to detail
- Intermediate computer skills, including Microsoft Excel
- Excellent interpersonal, oral and written communication skills
- Ability to multi-task and process high volumes of work with great accuracy
- Punctual and dependable
- Previous experience in a trade industry preferred (fire, electrical, plumbing or HVAC)

We offer a competitive compensation package including medical, 401K and paid time-off.

Pay: $40,000.00 - $48,000.00 per year

**Benefits**:

- 401(k)
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Client Services Occupations: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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