Client Success Specialist

3 weeks ago

Chandler, United States Inhabit Full time

About Inhabit

Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit's private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company's commitment to property management software solutions. To learn more, visit Inhabit.com.

About Streamline

We are the industry leader in vacation rental software. In 2020, we had our best year to date, and we are excited to continue that growth in 2021 and so on. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc.

If you're interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you've come to the right place.

Job Description Summary

We are looking for a Customer Success Specialist (CSS) in the Vacation Property Management Software division to drive successful adoption and expansion of Streamline's Software Solution within her/his accounts. The CSS role will collaboratively drive change management and adoption activities with key business decision makers, help reduce risk, drive usage of existing integrations, and identify expansion opportunities in her/his accounts. The CSS is also a key part of our customer facing sales teams and will be called on frequently to leverage their deep knowledge of Streamline to support sales growth. The Streamline Customer Success Specialist role will enable our customers to realize business value from their investment and make our customers passionate advocates of Streamline.

What You'll Do (Functions & Responsibilities)

* Serve as the client's partner in realizing the client's strategic vision and the role the consumption of Streamline services and solutions play in that success
* Listen to client challenges, understand what they are trying to solve, share insight and recommendations based on industry and/or technology expertise, and synthesize those objectives into a roadmap against which Streamline can deliver
* Develop relationships with key decision makers and influencers in the client's account ensuring broad buy-in, resilience to client personnel changes, and diversity of Streamline promoters at multiple levels
* Secure position as the Streamline services focal point to the client by building domain knowledge, staying ahead of industry trends, and bringing relevant case studies to bear
* Ability to independently work on complex customer problems and provides solutions that are highly creative
* Tailor communication based on audience with a focus on simplifying the complex and making the transformational journey approachable, viable, and partnership-oriented
* Coordinate Streamline and partner SMEs and resources to optimize high-value interactions with the client for knowledge sharing, solution development, and issue resolution ·
* Proactively identify and implement solutions, continuous improvements, and transformation initiatives aimed at client success
* Champion the client's success by advocating on their behalf within Streamline
* Understand Streamline's offerings, policies, and procedures to assist in routing questions and assisting with day-to-day operations
* Contribute to improvement and evolution of the Client Success role, methodology, and team

Qualifications

What We're Looking For (Minimum qualifications)

* 3+ years of relationship management, preferably within a SaaS organization
* Excellent written and verbal communication skills. This individual must be capable of leading business reviews, and large group meetings with external partners, and internal teams
* Proven ability to map the customer's business process to product capability
* Experience in driving adoption through effective change management
* Experience in Vacation Rental Property Management, Property Management and or SaaS environment is preferred
* Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
* Strong interpersonal skills that establish Trusted Advisor relationships with clients
* Strong organizational/time management skills and the ability to manage multiple projects simultaneously
* Effective at explaining how technology works and overseeing technical problem solving
* Impeccable attention to detail, follow-through, and resourcefulness
* Cultural awareness and appreciation for diversity

Education Requirements

* Bachelor's degree or equivalent work experience

Type

* Full Time, Salaried, Exempt

Location

* Phoeniz, AZ (Hybrid)

Benefits Include

* Competitive Pay
* Health Insurance: Medical, Dental, Vision and Prescription Plans
* Health Savings Accounts
* Flexible Spending Account
* Dependent Flexible Spending Account
* Critical Illness
* Accident
* Retirement Savings Plan (401K) with discretionary company match
* Short and Long Term Disability
* Company Paid $25,000.00 life insurance
* Supplemental Life and AD&D Insurance
* Employee Assistance Program
* Paid Holidays
* Paid Vacation
* Paid Volunteer Time
* Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

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