Client Success Manager

3 weeks ago

Chicago, United States WTW Full time

Are you passionate about building meaningful relationships and eager to drive success for both clients and your career? WTW is looking for a proactive and dedicated Client Success Manager to join our dynamic team in North America. This role offers you the chance to make a significant impact by managing and enhancing the experience of our Compensation Software clients, forging lasting relationships with both new and existing clients by truly understanding their business needs and challenges.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

**The Role**

**What You'll Do**:
**Champion Client Engagement**:Use your exceptional interpersonal skills to keep clients engaged, ensuring they receive maximum value from our solutions. Your efforts will directly influence client satisfaction and retention.

**Expand Business Opportunities**:With your deep understanding of compensation challenges and industry dynamics, you'll have the opportunity to introduce clients to additional WTW products and services that can benefit their business, helping them achieve more.

**Collaborate and Innovate**:Work closely with internal teams across WTW to brainstorm solutions, enhance service delivery, and continuously improve our product offerings based on client feedback.

**Drive Client Success**:Manage your own portfolio of accounts and ensure high levels of client satisfaction.

**Securing Software Renewals**:maximize software renewals through implementing a frequent and thoughtful communication strategy, identifying and addressing renewal risks in early stages.

**Deliver Exceptional Service**:Exceed client expectations by providing responsive, considerate, and effective support, turning every client interaction into a delightful experience.

**Pioneer Client Solutions**:Step into complex situations without a clear precedent and creatively guide resolution, setting new standards for problem-solving.

**Identify Expansion Opportunities**:Proactively explore and identify opportunities for growth within your assigned accounts, both through upselling our solutions and cross-selling into adjacent practices.

**Key Metrics**
- Renewal retention rate
- Upsell of related products and services

**Top Competencies Required**
- Focusing on Clients
- Driving Excellence
- Influencing Stakeholders
- Working in Teams
- Business Acumen
- Sales Mindset

**The Requirements**
- 5+ years experience in a Client Success Role in a software or digital product environment
- A foundational understanding of Total Rewards and/or compensation management processes
- Proven track record of maintaining and growing business relationships
- Excellent listener - able to probe, understand the issues, and respond with correct solutions
- Must be client focused and have excellent client relationship management skills
- Demonstrated ability to perform in a team environment
- Commercial growth mindset

**Compensation and Benefits**

Base salary range and benefits information for this position are being included in accordance with requirements for various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role base on several factors, including but not limited to location of the role, individual qualifications, education/profession certifications, experience, performance in the role and potential for revenue generation (Producer roles only).

**Compensation**

The base salary compensation range being offered for this role is $80,000- $110,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

- **Health and Welfare Benefits**: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- **Leave Benefits**:Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
- **Retirement Benefits**:Contributory Pension Plan and Savings Plan (401k)

EOE, including disability/vets

  • Client Success Manager

    7 days ago

    Chicago, United States Amazon Full time

    Description Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites including Twitch, on other high quality sites across the Amazon DSP, and on millions of devices across Streaming TV....

  • Senior Client Success Manager

    2 weeks ago

    Chicago, United States Zego - PayLease, LLC Full time

    The Senior Client Success Manager (CSM) is a senior-level position, delivering against agreed upon success plans with our clients by empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on t Client, Senior, Manager, Customer, Technology, Property Management, Business

  • Enterprise Client Success Manager

    1 week ago

    Chicago, United States IG Recruit Full time

    Job Title: Enterprise Client Success Manager Location: Chicago Illinois Company: workplace technology companyIG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success ManagerReporting to the COO, This technically savvy...

  • Enterprise Client Success Manager

    1 week ago

    Chicago, United States IG Recruit Full time

    Job Title: Enterprise Client Success Manager Location: Chicago Illinois Company: workplace technology companyIG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success ManagerReporting to the COO, This technically savvy...

  • Client Success Manager

    8 hours ago

    Chicago, United States Curana Health Full time

    **Job Details** **Job Location**: Chicago, IL - Chicago, IL **Position Type**: Full Time **Salary Range**: Undisclosed **Description** Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable...

  • Client Success Specialist

    4 days ago

    Chicago, United States Paradox Full time

    Do you have exceptional customer service skills and an insanely high give-a-damn? Are you someone who is tech savvy and loves to tinker with new software tools? Do you have an innate desire to help, understand and find solutions? At Paradox, we believe when you get the people thing right, you can build teams that can change the world. We’re helping...

  • Expression of Interest: Customer Success Manager

    1 week ago

    Chicago, United States Marlee (Fingerprint For Success) Full time

    We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The F4S Talent Pool is a pilot project designed to: Help job seekers get discovered by our partners based on their anticipated hiring needs Provide optional support and resources for job seekers in...

  • Manager of Customer Success

    2 weeks ago

    Chicago, Illinois, United States CADDi Full time

    About Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for a...

  • Manager of Customer Success

    3 weeks ago

    Chicago, United States CADDi Full time

    Job DescriptionJob DescriptionAbout Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with...

  • Success Plan Manager

    4 weeks ago

    Chicago, United States RLDatix Full time

    Job DescriptionJob DescriptionEvery single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our...

  • Agency Success Manager

    4 weeks ago

    Chicago, Illinois, United States Integral Ad Science Full time

    Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we're looking for a Senior Agency Success Manager to join our Global Agency Development team. If you are excited by technology that has the power to handle hundreds of thousands of transactions per...

  • Manager of Customer Success

    3 weeks ago

    Chicago, Illinois, United States CADDi Full time

    About Us: At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Charger Logistics Full time

    Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with the room to...

  • Senior client manager

    3 weeks ago

    Chicago, United States Zego Full time

    This requires a high level of product and industry knowledge along with effective account management skills Extensive experience in a client-facing / account management role Business savvy with consultative, problem solving, approach Proven track record of success with a verifiable history of exceeding customer success goals Experience with Salesforce (or...

  • Enterprise Customer Success Manager

    4 weeks ago

    Chicago, United States PatientIQ Full time

    Job DescriptionJob DescriptionThe PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow...

  • Sr. Customer Success Manager

    3 weeks ago

    Chicago, United States Intelliswift Software Inc Full time

    Title - Senior Customer Success Manager Location - Remote Pay rate - $54.37 per hour on W2 Duration - 3 Months We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers....

  • Senior Customer Success Manager

    2 weeks ago

    Chicago, United States BenchPrep Full time

    Job DescriptionJob DescriptionAbout Us: We deliver the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our cloud-based learning platform helps training organizations, associations and the extended enterprise deliver a highly engaging and effective learning experience for...

  • Client Manager

    2 weeks ago

    Chicago, United States Oracle Full time

    We are seeking candidates for the position of Client Manager - Customer Health. The Client Manager for our Customer Health team will be responsible for identifying, evaluating, and addressing upstream risks for at-risk accounts. You will interpret difficult and nuanced situations while working with decisionmakers to foster mutual accountability and agree on...

  • Catering Sales and Success Manager

    4 weeks ago

    Chicago, United States FARE (restaurant) Full time

    About us: FARE, a rapidly growing healthy fast-casual concept, is seeking a dynamic Catering Sales Manager to drive our sales in Chicago. **Responsibilities**: - Develop and execute sales strategies - Build and nurture client relationships - Generate leads, conduct tastings, and secure catering orders - Collaborate with the marketing team for targeted...

  • Client Relations Manager

    8 hours ago

    Chicago, United States Ageless Mens Health Full time

    **Foster real relationships. Advance the cause of men’s health. Improve lives.** With over 70 clinics nationwide and a growing client base, Ageless Men’s Health is looking for a Client Relations Manager (CRM) to create and nurture long term relationships with patients in our new North Shore clinic location in Chicago! **WHAT WE DO** Ageless Men’s...