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Service Advisor
4 months ago
**Benefits**:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Wellness resources
**Benefits/Perks**
- Competitive Compensation
- Career Advancement
- Training and Development
- Comprehensive Benefits Package
- Employee Discounts
- Positive Work Environment
- Locally-Owned
- Cutting-Edge Tools and Equipment:
- Work-Life Balance
**Job Summary**
Welcome to Velocity Automotive, a Meineke franchise owner. We’re looking to expand Our shops are open Monday through Friday 7:30AM - 6PM, leaving your weekends free to enjoy. We also offer great benefits, including health insurance, dental insurance, life insurance, PTO, 401k, and paid holidays. We pay our Service Advisors a competitive pay depending on experience and knowledge. This position requires the ability to kindly greet customers, listen to their description of the vehicle problems or service needed, take detailed notes for the technicians, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.
**Qualifications**
- 3+ years of experience in a sales manager or general manager position in the Automotive industry
- Knowledge in automotive industry and trends
- Strong communication skills
- Positive attitude
- High school diploma or general education degree (GED)
- Valid driver’s license
**Responsibilities**
- List description of the customer’s concern on the repair order to help the technician locate the problem(s). Helps identify a mechanical problem(s) by listening to the customer and asking appropriate questions to further understand.
- Handles customer complaints politely and in a professional curtious manner. Explains the work performed and the repair order charges to the customer.
- Provides a complete and accurate written cost estimate for labor and parts to customers.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Maintains a professional appearance and maintains high customer satisfaction standards.
- Responsible for shop flow and direction
- High school diploma or GED required bachelor’s degree preferred
- Valid state-issued driver’s license and clean driving record are required
- Successful completion of a pre-employment drug and background screening
- At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
- Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required
**Why Meineke?**
- Meineke values personal and professional growth.
- Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
- Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
- With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.
