Automotive Service Advisor

7 days ago

Madison, Wisconsin, United States Blain's Farm & Fleet Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Blain's Farm & Fleet. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Assist customers with their purchases in a customer service and sales-focused environment.
  • Utilize computers to determine product inventory levels and product arrival dates, as well as to set up work orders for customers, schedule service work, and communicate with the service department.
  • Explain work orders and invoices to customers, ensuring that they understand the services and products they are purchasing.
  • Perform retail cashier duties by obtaining and processing customer payments.
  • Install batteries, balance wheels, repair and install tires when required, and perform oil changes using LOF procedures when necessary.
  • Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
  • Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
  • Must have great communication skills, ability to pass pre-employment drug screening and background checks, and ability to read and speak English.
  • Must be 18 years of age or older and have prior auto repair experience, preferably in a retail environment.
What We Offer
  • Competitive base pay up to $17.75/hr with annual performance-based merit raises.
  • Advanced leadership training programs to help you grow your career.
  • Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt, and more.
  • Internal recognition programs that support an engaged workplace.
  • Profit sharing and 401(k) with company match.
  • Paid ASE testing and certification.
  • Saturday and Sunday weekend premium pay $2.50 per hour.

At Blain's Farm & Fleet, we believe in creating a positive and inclusive work environment that supports the growth and development of our employees. We are committed to being an equal opportunity employer and welcome applications from diverse candidates.

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