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Computer Technician

4 months ago

Victoria, United States County of Victoria Human Resources Full time

**Position**: **Computer Technician**

**Location: Victoria County IT Department, 115 N Bridge, Victoria TX 77901**

**FLSA Status: Non-Exempt - Full-time**

**Salary: $17.56-$20.64 hourly**

**Classification: Essential**

**Posting Date: May 1, 2024 until filled**

**Reports To: IT Director**

**JOB SUMMARY**

Under general supervision, is responsible for providing technical software and hardware support and both formal and informal training on hardware and software use in response to customer requests. Provides support on a broad range of client hardware and software products. Works closely with staff, management and County officials in resolving technical issues. Responsible for tracking and communicating status of response to incidents/problems. Configures, installs and provides technical support for desktop PCs, telephones, peripheral equipment, laptops and other mobile devices. Follows established procedures for performing configuration changes, updates and upgrades. Thoroughly documents activities and resource utilization. Exercises no supervision.

**ESSENTIAL JOB FUNCTIONS**
- Troubleshoots problems, evaluating multiple options to resolve customer problems using checklists and scripts as guides. Researches trouble issues and implements solutions. Documents problem status and resolution. Escalates when necessary.
- Documents incident/problem status and resolution in CRM. Alerts team members about recurring problems. Documents solutions to common problems and responses to frequently asked questions. Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity. May provide on-the-spot training to customers.
- Hardware and Software Installation and Configuration: Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.
- Performs related duties and fulfills responsibilities as required.

**MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS**
- Associate’s Degree from an accredited college or university in a technology-related field.
- OR
- 2 -3 years of technical software and hardware support experience.
- A+ Certification preferred or capable of attaining certification within 12 months of hire date

**DEPARTMENT SPECIFIC REQUIREMENTS**
- Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

**KNOWLEDGE, SKILLS AND ABILITIES**
- Good working knowledge of Windows Operating Systems and linking various mobile devices, printers, and computers to network systems.
- Good diagnostic skills.
- Working knowledge of VoIP technology and troubleshooting.
- Knowledge of Industry Wiring and Cabling standards.
- Skill in network connections voice and data equipment/services.
- Able to demonstrate skills in professional, courteous verbal and written communications.
- Ability to perform root cause analysis on various types of system and equipment issues.
- Experience installing and supporting equipment in various types of environments
- Valid Class "C" Texas Driver's License and clean driving record.
- The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position._
- To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. _

Victoria County Human Resources

115 N. Bridge St., Room 127

Victoria, TX 77901

Pay: $17.56 - $20.64 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance

Compensation package:

- Holiday pay
- Hourly pay

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

Ability to Relocate:

- Victoria, TX 77901: Relocate before starting work (required)

Work Location: In person