Regional Coordinator

2 weeks ago

Chicago, United States The Salvation Army Full time

**POSITION TITLE**:Pathway of Hope Regional Coordinator

**LOCATION/DEPT**:DHQ

**REPORTS TO TITLE)**:Corps Officer

**FLSA CATEGORY**: Exempt

**STATUS TYPE**: RFT

**Supervision of POH Corps/Corps Clusters**
- Provide ongoing supervision and administrative oversight for up to all POH Corps in the implementation of Pathway of Hope.
- Provide direct case consultation and technical assistance to caseworkers and interns, as requested.
- Plan, coordinate and facilitate monthly caseworker meetings.
- Meet with Corps staff and officers monthly to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements.
- Assist in interviewing and training of new employees directly involved in Pathway of Hope.
- Provide casework orientation and training for new caseworkers or interns, as requested.
- Attend inter-agency meetings and participate in local networks, as appropriate with local staff.
- Assist with special events and seasonal programs, as requested.
- Attend and present Pathway of Hope updates to designated Regional Cluster Meetings.

**Program Implementation**
- Ensure quality of POH planning and implementation by participation with POH planning and program development at sites.
- Ensure consistent communication by participating in weekly, biweekly, or monthly Team Meetings with the Director of Emergency Assistance Case Management, City Missions Regional Social Services Managers, Corps case workers, officers and Divisional Social Services Director and Assistant Social Services Director.
- Ensure consistent internal communication and understanding of program developments by sharing electronic and hard copies of updated information with Divisional staff and Corps. Additionally, prepare bi-monthly reports on the POH progress and status for POH Project Manager and Division Social Services Director and Assistant Social Services Director.
- Ensure quality of local data and reporting of information that will support national and territorial POH program outcomes.
- Ensure relevance and consistency of POH by collaborating with the Director of Emergency Assistance Case Management, City Missions Regional Social Services Managers, and Divisional Social Services Director and Assistant Social Services Director with ongoing development of policies and procedures, goals and objectives, and outcome-based measures related to the POH.
- Ensure relevance of POH approach to funders by keeping current on program funding resources, both public and private, and assist Divisional Social Services Director and Assistant Social Services Director to support local leadership in securing additional localized funding.
- Assist scaling of POH and learning agenda by collaborating with the Director of Emergency Assistance Case Management, City Missions Regional Social Services Managers, the Divisional Social Services Director and Assistant Social Services Director and other organizations for the purposes of further development of the POH model and support kindred projects, as requested and/or assigned.

**Pathway of Hope Program Evaluation and Outcomes Measurements**
- Ensure the accuracy of data entry into the database.
- Oversee annual POH evaluations/outcomes measurement for cluster(s) of Corps and complete summary/review report to POH Project Manager and Divisional Social Services Director and Assistant Social Services Director.
- Report any POH implementation challenges and work with the City Missions Regional Social Services Managers, Director of Emergency Assistance Case Management, and Divisional Social Services Director and Assistant Social Services Director to develop an action plan to address program development needs.
- Maintain a POH database which consolidates program data across cluster(s) of Corps and updating information as needed.
- Collaborate with the Assistant Divisional Social Services Director, the Director of Emergency Assistance Case Management, Director of City Missions, the City Missions Regional Social Services Managers, and assist with the development of a program specific POH implementation plan as requested and/or assigned.
- Serve on the committees related to case management, emergency assistance and building sufficiency, as requested, or appointed.

**Education and Training**

Conduct training sessions that support the initial implementation phase and ongoing training requirements for the POH.
- Plan, conduct and/or participate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assigned.
- Maintain a POH trained personnel database, updating all information quarterly following command POH evaluation reviews of each unit.
- Assume responsibility to plan, conduct and/or participate in other social service workshops and other staff training events at the territorial, divisional or local level, as requested and/or ass

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