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Regional Operations Coordinator

4 months ago

Chicago, United States JLL Full time

JLL supports the Whole You, personally and professionally.

**Job Description**:
**Administrative Support**: Provide detailed and efficient support on a variety of administrative duties including:
**Accounting/Data Analysis**: Process all cash receipts (management fee, construction fee, corporate reimbursement checks) from the properties. Process all check requests for property and vendor invoices following applicable accounting practices. Support the Regional Manager and Group Managers with working on department budget and operating reports.
**Administrative**: Provide support for correspondence, travel plans and expense reports. Maintain the department directory, property listing, Maintain the internal-facing property management Box site and take the lead on the department newsletter; drive regional communications efforts and develop plan for richer more effective communication. Help to drive updates to client first for maintaining most updated client interactions. Maintain critical agreements and make sure that we are in complete compliance. Coordinate regional functions and meetings.
**Human Resources**: Maintain database of resumes and keep staffing needs updated and communicated. Coordinate recruiting efforts and on-boarding process.
**Department Operations**: Leverage the role to help drive our business forward and develop tools to help our team and clients:
**New Business Development**: Coordinate with Regional Manager, marketing and staff to pull critical components for responses to RFPs and presentation materials. Pull materials and provide metrics that support our new business pursuits. Serve as ‘traffic cop’ in driving the process. Maintain marketing materials to keep them fresh with updated metrics. Use CoStar, manage CRM and master other key databases. Work with social media, internet and other resources to develop creative, engaging and effective communication and branded messaging (internal and external).
**Support Corporate and Regional Initiatives**: Collaborate with the field to maintain the highest level of detailed information (operating expenses, sustainability initiatives, energy star ) either in response to an initiative, or just to better maintain our metrics. Assist in meeting corporate deadlines. Ultimately, we want to identify ‘needle movers’ within our regional operations that help to distinguish the value of our best practices and key accomplishments. Maintain and support key initiative champions (to support core compliance initiatives, training services, meeting initiatives, buddy program ) to ensure that we continue to address issues and report on successes. Responsible for organizing all regional/local meetings, committees and trainings.
**Client Satisfaction**: Provide superior interface and resources to clients, staff and other JLL colleagues. Maneuver thru internal and external resources to creatively solve problems. Strategize on value added services to our clients and teams (regional ‘concierge’ services, branded JLL events/products ) that will support our overall initiatives and team. Track annual tenant and client satisfaction scores.
**Employee Retention Program**: Manage regional initiatives for supporting and recognizing employee accomplishments (regional awards program, national recognitions, VIP awards recognition, staff events ) as well as helping the managers effectively maneuver thru the mid-year and year-end review process and introduce approved annual goals and objectives. Lead planning of regional property management gatherings.

**SKILLS AND QUALIFICATIONS**:
Bachelor’s degree or equivalent work experience.
3-5 years operations and project management experience supporting managerial and executive level staff.
Ability to manage multiple concurrent small to large projects spanning multiple functional areas. Must be energetic and open to new ideas and direction changes.
Exceptional organizational skills. Attention to detail and multi-tasking abilities
Outstanding PC skills (Excel, Word, Power Point, Outlook and ability to learn job-specific databases).
Ability to define and take action in ambiguous situations with mínimal direction.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the mos