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Scheduling Coordinator

1 month ago

Waukesha, United States Martin Systems Inc. Full time

**Job Summary**:
Martin Systems is searching for a talented and motivated individual to fill our opening for the Coordinator - Commercial Service position at our Waukesha office. The individual in this role will help us maintain our industry leading customer service. This position requires a motivated person that is detail oriented and can work as a team member to ensure superior service to all customers. Previous experience in customer service is a must.

**Essential functions include but are not limited to**:

- Tier 1 CSR - First contact for all Service Call requests.
- Answers ALL incoming service calls and creates call tickets in service systems for triage & testing.
- Collects & verifies correct customer info & service trouble symptom descriptions.
- Escalates to Tier 2 as needed after appropriate evaluation.
- Scheduling jobs: contacting the customer, making sure the appropriate material is ready for the job, and reviewing the job for closing.
- Replying to customers in a timely manner
- General Customer Service duties.

**Minimum requirements**:

- Successfully pass background check and drug test
- High school diploma or general education degree (GED)
- ‘Whatever it takes’ attitude
- Advance customer service skills
- Ability to multi-task
- Organizational skills
- Geographical knowledge of service area or map reading skills
- Strong computer skills and ability to learn new softwares quickly
- Two years related experience preferred, but not required

**Skill Requirements**:

- Excellent verbal skills
- Professional phone skills
- Strong interpersonal skills
- Energetic personality
- Well organized and ability to work independently

**Physical Requirements**:

- Repeating motions that may include the wrists, hands and/or fingers
- Sedentary work that primarily includes sitting/standing
- Occasional work that may require lifting up to 20 pounds

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